Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nichelle Lugo

Bronxville,NY

Summary

An organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Starco Maintenance
08.2020 - Current
  • Managed over 50 customer calls per day. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.

Front Desk Concierge

CBRE
02.2019 - 05.2019
  • Greeted visitors and customers upon arrival, offered assistance, and checked identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Cashier

KMART
10.2018 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.

Customer Service Associate

Flares Studio & Designs
08.2017 - 08.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Offered assistance in creative artistic projects such as; printing vinyl shirts, creating custom stickers, coffee mugs,etc


Education

Some College (No Degree) - Criminal Justice

Hostos Community College of The City University of New York
The Bronx, NY

High School Diploma -

Richard R Green High School Of Teaching
New York, NY
06.2017

Skills

  • Database Administration
  • PC Proficiency
  • Multi-Line Phone Systems
  • Microsoft Office
  • Customer Service
  • POS Systems
  • Product and Service Sales
  • Conflict Resolution
  • Financial Records and Reporting
  • Payments Posting
  • AR/AP

Languages

Spanish
Limited Working

Timeline

Administrative Assistant

Starco Maintenance
08.2020 - Current

Front Desk Concierge

CBRE
02.2019 - 05.2019

Cashier

KMART
10.2018 - 01.2019

Customer Service Associate

Flares Studio & Designs
08.2017 - 08.2018

Some College (No Degree) - Criminal Justice

Hostos Community College of The City University of New York

High School Diploma -

Richard R Green High School Of Teaching

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Nichelle Lugo