Nichelle L. Wilson
Washington,DC
Summary
Customer-focused professional with over 5 years experience in Community & Property Management leading operations and tenant/customer relations successfully for both commercial and residential properties. Skilled at developing and executing initiatives that generate interest and enthusiasm for properties. Possesses strong communication skills, including active listening and facilitation, to resolve client issues. Focuses on delivering exceptional customer service to prospective tenants, residents, and members of the general public. Outgoing professional skilled at administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
11
11
years of professional experience
Work History
Community Manager
IWG PLC
05.2023 - Current
- Managing Account Receivables (AR)
- Raised occupancy from 42% to 88% within 4 months
- Reconciling delinquent accounts & evictions
- 30% monthly revenue increase by implementing new services
- Touring a potential tenants
- Ensure that all daily service charges are captured and entered into billing/AR system
- Preparing financial reports
- Supervising renovations & construction
- Serving as the primary contact for the center team, clients, & prospects
- Contract preparations & negotiation
Community Liaison Part-Time
Chelsea Woods Court Condominiums
05.2022 - Current
- Assisting maintenance coordination, inspections, etc
- Preparing monthly maintenance reports
- Managing vendor relations & payments
- Collecting & recording condo-fees for 280 Units
- Managing parking & towing operations
- Preparing memorandums for Owners, Tenants
- Coordinating community events
- Improved community engagement by 65%
Assistant Property Manager
Carr Properties
07.2021 - 05.2023
- Collaborated preparing legally compliant lease agreements & lease abstracts
- Performed weekly inspections of properties to aid in maintaining a well operated building complex of over 250,000 square feet
- Verifying tenant income, processing monthly payments, in addition to payment default protocols
- Procuring required documents such as, COI's, Tax documents and/or permits for all Tenants, Vendors, & Contractors
- Creating organizational systems to support accurate record keeping, and financial transactions to aid in annual & quarterly budgets
- Assisting with preparing financial reports, and achieving financial targets for service revenue & management of building expenses
- Ensuring that all rents, late fees, & additional charges are collected, posted, and deposited in a timely manner
- Respond to requests from local government and communities to ensure legal compliance in all managed properties
- Marketing vacant space to prospective tenants through agents, advertising, & social media
- Managing all aspects of occupancy and maintenance
- Securing outside vendors to arrange trash removal, landscaping, security, & other services
- Washington, DC Metro Area
Community Manager IV
Carr Workplaces
09.2018 - 07.2021
- Maintaining positive client relations & support
- Receiving all incoming invoices and accounts payable documents
- Strategically assisting with center annual budget, monthly P&L reports and monthly targets
- Offering and upselling featured products and services
- Assisting with and providing coverage for answering all inbound phone calls for clients, sales, and the organization and directing callers as appropriate
- Assisting in the daily operations and maintenance of the center
- Recommend and coordinate service upgrades & downgrades
- Ensuring that client agreement(s) are properly added to billing systems
- Organized and led monthly town-hall meetings to foster sense of community and gather feedback for continuous improvement.
Dual Community Manager
Regus Management
12.2013 - 07.2018
- Lead the local team of Customer Service Representatives in all aspects of daily center operations, scheduling, customer needs, and company initiatives
- Leading the client move in & out process
- Proactively leveraged marketing tools to drive local brand awareness: online directories, local network events, and local association partnerships
- Training and development of over 10 team members
Education
Medical Insurance Billing & Coding Certificate -
Everest College
Arlington, VA04.2006
High School Diploma -
Joel Elias Spingarn High School
Washington, DC06.2000
Skills
- Daily Operations Management
- Property Inspections
- Administrative abilities
- Property tours and inspections
- MS Office Suite
- Operations Management
- Financial budgeting and reporting
- Vendor Management
- Leasing and sales
- Daily operations oversight
- Schedule Planning
- Customer Relationship Management
- Calendar Management
- Client service and support
- Payment management
- Maintenance and repair coordination
- Administrative Leadership
- Customer service-focused
- Tracking operating expenses
Locations
- Washington, Washington, DC
- Greenbelt, Greenbelt, MD
- Arlington, Arlington, VA
Commissions
- Notary Public, District of Columbia, 03/14/25
- Notary Public, Maryland, 01/27/25
Timeline
Community Manager
IWG PLC
05.2023 - Current
Community Liaison Part-Time
Chelsea Woods Court Condominiums
05.2022 - Current
Assistant Property Manager
Carr Properties
07.2021 - 05.2023
Community Manager IV
Carr Workplaces
09.2018 - 07.2021
Dual Community Manager
Regus Management
12.2013 - 07.2018
High School Diploma -
Joel Elias Spingarn High School
Medical Insurance Billing & Coding Certificate -
Everest College
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