Nichelle Medina
Thornton,CO
Summary
Accomplished CNA with a proven track record of enhancing patient satisfaction through compassionate care and efficient vitals monitoring at Malley Transitional Care. Skilled in patient assistance and CPR-certified, consistently demonstrating empathy and expertise in fast-paced environments. Achieved a significant increase in patient comfort and safety, underscoring a commitment to excellence in healthcare.
Overview
19
19
years of professional experience
Work History
CNA
Malley Tranistional Care
12.2022 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Avamere Transitional Care And Rehabilitation
07.2018 - 12.2022
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Host/Server
Doubletree By Hilton
09.2011 - 06.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier
Yucca Bar & Package
04.2009 - 05.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CSR
DIRECTV
03.2007 - 03.2008
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
CSR
Dish Network Retailer
03.2006 - 01.2007
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Certified Nursing Assistant - Nursing
Front Range Community College
Westminster, CO08.2019
High School Diploma -
Thornton High School
Thornton, CO06.2006
Skills
- Patient Care
- Compassion and Empathy
- Vitals and Monitoring
- Bathing Assistance
- CNA Certification
- CPR Certification
Timeline
CNA
Malley Tranistional Care
12.2022 - Current
CNA
Avamere Transitional Care And Rehabilitation
07.2018 - 12.2022
Host/Server
Doubletree By Hilton
09.2011 - 06.2018
Cashier
Yucca Bar & Package
04.2009 - 05.2010
CSR
DIRECTV
03.2007 - 03.2008
CSR
Dish Network Retailer
03.2006 - 01.2007
Certified Nursing Assistant - Nursing
Front Range Community College
High School Diploma -
Thornton High School
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