NICHELLE SHEARER-WILLIAMS
Miami Gardens
Summary
A dynamic and driven employee, ready to bring a new set of skills and dedication, well-adapted and educated for all scenarios through schooling and hands-on experiences. Able to utilize medical and administrative training to make decisions and assist as a team according to my role. Proven track record in organizing schedules, handling correspondence, and maintaining records. Demonstrated strong communication and multitasking skills. A professional administrative support specialist is prepared for a role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards, team collaboration, and achieving results with reliability and adaptability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Legal Case Analyst II Judicial Actions
Miami-Dade State Attorney's Office
Miami
05.2023 - Current
- Creating referrals to the legal department after case review.
- Maintained a high level of client confidentiality, following strict guidelines and recommendations.
- Assessing case data to determine what actions need to be taken.
- Provided crisis intervention and case management services to children, families, and legal guardians.
- Achieved timely delivery of case reports through effective prioritization and time management skills.
Legal Case Analyst II METS
Miami-Dade State Attorney's Office
Miami
05.2023 - Current
- Placing outgoing calls to Customers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Coordinated with courts and community agencies for supportive services.
- Managing approximately 30-50 complex caseloads effectively by multitasking and maintaining strong attention to detail daily, also reviewing (DAVID) and (CJIS) for information on non-custodial parent.
Legal Assistant III
Miami-Dade State Attorney's Office
Miami
05.2023 - Current
- Prepare court orders from Legal Service Provider.
- Communicate with General Magistrate regarding completed court orders.
- Performed research to collect and record data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Maintained daily report documents, memos, and invoices.
- Reviewing Office Database to retrieve confidential information to complete task.
Customer Service/Medical Assistant II/Medical Records
Broward Health Medical Center
Fort Lauderdale
04.2022 - 05.2023
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Strengthened communication skills through regular interactions with others.
Patient Care Technician/Phlebotomist (Neuroscience)
Memorial Health Care System
Hollywood
08.2020 - 04.2022
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Supported needs of over 20+ residents under long-term care.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Cook
Memorial Hospital Pembroke
Miramar
08.2019 - 08.2020
- Always maintained clean and organized work areas to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Customer Service Executive/Administration
Revamp Comprehensive Rehabilitation Center
Kingston
09.2010 - 08.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat with a case load of 50-60 inquiries per day.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
Bachelor of Science - Criminal Justice
Miami Dade College
Miami, FL05.2026
Associate degree - Criminal Justice
Miami Dade College
Miami, FL05.2025
GED -
GED Testing Service
Washington, DC03.2023
Diploma in Workplace Safety and Health - Human Resources Management
Alison Online Learning
Ireland08.2016
Human Resources and Supervisory Management Certification -
University of The West Indies
Jamaica09.2013
Skills
- Administrative
- Computers
- Verbal and written communication
- Organizational skills
- Appointment scheduling
- HIPAA guideline compliance
- Communications
- Customer service
- Office administration
- Document preparation
- Database management
Accomplishments
- Certificate of Achievement-Fraud Awareness
- Certificate of Achievement-Information Security Essentials
- Certificate of Achievement-Veterans' Preference Policy Acknowledgment
- Certificate of Achievement-Service Access Pol. & Procedure for Customers and Companions with Disabilities
- Certificate of Achievement-Contacting 911/Emergency Services Acknowledgment
- Certificate of Achievement-Acknowledgment for Employees with Access to Data from the Driver and Vehicle Information Database (DAVID)
Volunteer Experience
- State Attorney's Community Outreach Program
- The Caroline Salmon-Fuller Foundation (International)
References
Yolanda Douglas, Nurse Administrator, 490 NW 46TH Avenue, Plantation, FL, 33317, Ladyyolirn@gmail.com, 954-864-4976
Certification
Basic Life Support (BLS)
Timeline
Legal Case Analyst II Judicial Actions
Miami-Dade State Attorney's Office
05.2023 - Current
Legal Case Analyst II METS
Miami-Dade State Attorney's Office
05.2023 - Current
Legal Assistant III
Miami-Dade State Attorney's Office
05.2023 - Current
Customer Service/Medical Assistant II/Medical Records
Broward Health Medical Center
04.2022 - 05.2023
Patient Care Technician/Phlebotomist (Neuroscience)
Memorial Health Care System
08.2020 - 04.2022
Cook
Memorial Hospital Pembroke
08.2019 - 08.2020
Customer Service Executive/Administration
Revamp Comprehensive Rehabilitation Center
09.2010 - 08.2019
Bachelor of Science - Criminal Justice
Miami Dade College
Associate degree - Criminal Justice
Miami Dade College
GED -
GED Testing Service
Diploma in Workplace Safety and Health - Human Resources Management
Alison Online Learning
Human Resources and Supervisory Management Certification -
University of The West Indies