Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichelle Spears

Annapolis,MD

Summary

Senior advertising professional with successful background in account management, team leadership and promotional oversight. Capitalizes on persuasive communication skills to negotiate contracts and lead teams through challenging objectives. Trend-savvy Advertising Manager, knowledgeable about driving business growth with creative strategies.

Meticulous Events Manager with background in planning events such as weddings, galas, social events and religious celebrations. Strong organizational skills with success in managing multiple events and executing simultaneous events.

Overview

34
34
years of professional experience

Work History

Advertising and Events Manager

The Charlotte Post Publishing Company
Charlotte, NC
05.2019 - 11.2023
  • Building and sustaining long-lasting relationships with existing and potential clients for two publications; Conducting research on potential client's products or services, and determining geographic location and majority of their target customers; Setting up meetings with potential clients to present advertising proposals and address their concerns; Assisting marketing team in preparation of media kits and promotional plans; Attending sales meetings, trade shows, and training workshops; Persuading clients to purchase company advertising products and services by communicating benefits of various types of advertising; Providing recommendations on suitable formats, advertising mediums, and font sizes; Preparing sample advertisements for clients
  • Presenting and hosting webinars bridging clients and company audiences to bring further awareness to advertising campaigns; Hosted various webinars to expand advertising audiences
  • Managed accounts payable database via QuickBooks.

Help Desk Technician I, II, VOIP Support Specialist

Radio Free Asia
Washington, DC
04.1998 - 08.2016
  • Maintained and repaired network (cables, hubs, and panels) and active hardware (switches, routers, hubs, and network cards)
  • Implemented, supported, and maintained email system, recommended design changes
  • Assisted with backup and granular restore support of Microsoft Exchange, Microsoft Outlook, Web Access, and Microsoft Active Directory servers
  • Provided operational oversight, leadership, and technical analysis of Microsoft Exchange
  • Assisted with maintaining and repairing network servers
  • Made sure appropriate hardware and software was installed to meet technology demands
  • Implemented and supported virtual servers and desktops using VMware Virtual Infrastructure
  • Maintained technical inventory including procurement and disposal
  • Planned and trained staff in installation and support of local and wide area networks
  • Trained users in use of software, hardware, and network systems
  • Planned and implemented projects, i.e
  • Windows 10 company wide rollout, VOIP network installation and system conversion
  • Helped define project scope, goals, and deliverables
  • Defined tasks and required resources.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Assisted with updating technical support best practices for use by team.
  • Reduced downtime by troubleshooting and repairing hardware, software, and network issues.

Executive Assistant

Children’s Hospital
Washington, DC
08.1995 - 09.1997
  • Managed executive's calendar and schedule, including arranging meetings, conferences, and travel; Prepared and edit correspondence, reports, and presentations; Created and maintained executive contact lists; Managed and coordinated executive projects, including research and report preparation; Developed and maintained filing systems, both electronic and paper; Monitored and responded to emails, phone calls, and other inquiries; Prepare expense reports, manage executive budgets, and reconcile corporate credit card statements; Coordinate and plan events, such as staff meetings, conferences, among other special events; Developed and maintained relationships with internal and external stakeholders; Routinely prepared agendas and take detailed minutes of meetings; Tracked and monitored progress of key projects.

Executive Assistant

Nichelle Y. Spears, Kennan Institute, Smithsonian Institute
Washington, DC
03.1990 - 05.1995
  • Managed vice-president and director's calendars and travel arrangements, ensuring all meetings and events were scheduled efficiently and effectively; Developed and maintained filing systems; Acted as liaison between executives and other departments, facilitating communication and collaboration to achieve company-wide goals; Monitored and responded to emails, phone calls, and other inquiries; Prepare expense reports, manage executive budgets, and reconcile corporate credit card statements; Coordinate and plan events, such as staff meetings, and conferences.
  • Passionate about learning and committed to continual improvement.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

VOIP Support Specialist

Radio Free Asia
06.2006 - 05.2010
  • Provided telephony support in upgrading and replacing existing telecommunications systems consisting of, , and other various legacy PBX systems
  • Integrated network solutions to include switches, routers, and voice gateways by installing and configuring Cisco switching and VOIP both remotely and on-site
  • Performed basic configurations on server infrastructures (mixed virtualization and physical environments)
  • Created and maintained detailed diagrams and technical documentation of enterprise voice networks
  • Provided timely and accurate status updates to customer contacts and management
  • Worked with vendors when assistance and troubleshooting was required
  • Maintained device updating and site move documentations.
  • Built and managed relationships with key clients and partners to drive growth.
  • Gathered, organized and input information into digital database.

Education

Branded Content Sales -

Google News Initiative
Remote
10.2022

Unified Communication/Telephony Certification – NEC -

NEC Corporation
Irving, TX
11.2004

Help Desk Professional Certification – NIH -

March 2003

AutoCAD Certification – - undefined

CAD Institute
August 2002

Associates - Client/Server Programming, Computer Information Systems Studies, Psychology

Stratford University
Falls Church, VA
05.2002

Some College (No Degree) -

Strayer University
Suitland, MD

Skills

  • Team collaboration and support
  • Relationship building
  • Calendar management
  • Critical Thinking
  • Problem-solving and decision-making
  • Travel planning and coordination
  • Strong written and verbal communication
  • Presentation creation and editing
  • Special project assistance
  • Confidentiality and discretion

Timeline

Advertising and Events Manager

The Charlotte Post Publishing Company
05.2019 - 11.2023

VOIP Support Specialist

Radio Free Asia
06.2006 - 05.2010

Help Desk Technician I, II, VOIP Support Specialist

Radio Free Asia
04.1998 - 08.2016

Executive Assistant

Children’s Hospital
08.1995 - 09.1997

Executive Assistant

Nichelle Y. Spears, Kennan Institute, Smithsonian Institute
03.1990 - 05.1995

Branded Content Sales -

Google News Initiative

Unified Communication/Telephony Certification – NEC -

NEC Corporation

Help Desk Professional Certification – NIH -

AutoCAD Certification – - undefined

CAD Institute

Associates - Client/Server Programming, Computer Information Systems Studies, Psychology

Stratford University

Some College (No Degree) -

Strayer University

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Nichelle Spears