Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nichelle Villa

Nichelle Villa

Powder Springs,GA

Summary

Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 20+ years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity.

Overview

24
24
years of professional experience

Work History

Clinical Supervisor

Fusion Sleep
Atlanta, GA
08.2023 - Current
  • Assessed and evaluated clinical staff performance, providing feedback to ensure quality standards were met.
  • Provided direct supervision of clinical staff, including orientation, training and development of employees.
  • Developed individualized treatment plans for clients based on their needs and preferences.
  • Participated in team meetings to discuss best practices for client care.
  • Facilitated interdisciplinary communication among members of the healthcare team regarding patient care issues.
  • Actively sought out continuing education opportunities related to clinical practice areas.
  • Developed policies and procedures related to clinical operations for the facility.
  • Managed daily operations of the medical clinic, including scheduling appointments and assigning tasks to staff.
  • Developed policies and procedures for efficient workflow in the clinic.
  • Provided support to staff members by offering guidance on difficult cases or providing additional resources as needed.
  • Monitored all clinical activities and provided feedback to staff members when necessary.

Lead Integration Specialist

Summit Health
New York, NY
09.2021 - 07.2023
  • Launched New Orthopedic Physician practice that increased in volume from 4 patients per week to 45 per day within 6 months.
  • Supervised staff during integrations, from delegating duties, evaluations, performance management,
  • Assisted in manager's support (delegating staff, training, attendance, acting manager when manager was not present)
  • Supported and onboarded new employees by hosting and training orientation sessions.
  • Evaluated effectiveness of training programs and recommended improvements to management and leadership.
  • Collaborated with Senior Leadership and Operations Department leaders to develop and implement workforce plans
  • Identified and addressed training needs by collaborating with management and requesting more resources as needed.
  • Mentored new staff members to establish top client satisfaction.
  • Prepared reports to track employee progress and recruitment needs for future training.
  • Developed targeted courses to achieve company training objectives and enhanced skills of new employees in leadership roles.
  • Identified areas for improvement in training programs and collaborated with the training team tochanges.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Participated and attended meetings and seminars to obtain information for use in training programs and to inform management of training program status.
  • Explained goals and expectations required of trainees.
  • Followed clinicians throughout shift in high-volume, busy environments assisting with various patient procedures.
  • Prepared and documented clinical workflows through clinical observations and shadowing
  • Trained MA's and Providers on standardized clinical workflows during Integrations
  • Performed lab, sterilization and clinical competencies
  • Participated in Integration preparation w/ various teams including Clinical Applications, Operations, RCM, Lab, Imaging and Pharmacy
  • Learned new EMRs in order to assist w/ chart prep prior to and during Integration.

Senior Certified Nursing Assistant

Northwell Health System
Bayshore , NY
07.2002 - 09.2021
  • Performed comprehensive patient assessments, recorded and monitored vital signs and collected specimens.
  • Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
  • Assessed patients, documented observations and reviewed patient charts to determine care needs.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients..
  • Attended to patients in 40+ bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Collected blood and specimen samples.
  • Prepared examination and patient rooms for all procedures, checked supply availability and laid out instruments.
  • Worked successfully with diverse group of coworkers to accomplish goals and addressed issues related to our products and services.
  • Recommended improvements to facilitate team and project.

Emergency Medical Technician

Brentwood Ambulance
Brentwood, NY
04.2000 - 02.2003
  • Documented all calls and reported details regarding types of incident and course of treatment.
  • Operated emergency vehicles with caution to keep patients, public and first responders safe.
  • Remained level-headed and proactive during emergency situations.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
  • Assessed emergency situations and prioritized medical care for patients.
  • Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Observed and assessed incident scenes upon arrival to determine level of safety for all first responders.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
  • Delivered emergency care to individuals involved in motor vehicle accidents, falls and other incidents.
  • Trained newly hired employees by offering insight into job duties and assessed shift performance.

Education

Bachelor of Science - Health Administration

University of Virginia
Charlottesville, VA

Emergency Medical Technician -

EMT School
Brooklyn, NY

Skills

  • Quick problem solver
  • Medical terminology
  • Reliable and trustworthy
  • Emergency medical procedures
  • Multitasking
  • Strong Work ethic
  • Relationship building
  • Critical thinking/Active listening
  • Project planning/decision-making
  • First Aid/CPR
  • Organization
  • Conflict resolution
  • Perform Adult/Pediatric EKG
  • Leadership
  • Data Entry/Excel
  • Clinical Assistance
  • HIPAA Requirements
  • Electronic Medical Record (EMR) Software
  • Team Player With Positive Attitude
  • Employee Engagement

Timeline

Clinical Supervisor

Fusion Sleep
08.2023 - Current

Lead Integration Specialist

Summit Health
09.2021 - 07.2023

Senior Certified Nursing Assistant

Northwell Health System
07.2002 - 09.2021

Emergency Medical Technician

Brentwood Ambulance
04.2000 - 02.2003

Bachelor of Science - Health Administration

University of Virginia

Emergency Medical Technician -

EMT School

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Nichelle Villa