Nichelle Wallace
Philadelphia,PA
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Sales and Catering Administration Assistant
The Delta Hotel Philadelphia Airport
06.2022 - Current
- Created and maintained reports, documents and presentations to assist with administrative support.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Collected and maintained file of receipts to coordinate expense report submission.
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Performed cash, card and check transactions to complete customer purchases.
Overnight Operations Manager
The DoubleTree By Hilton / Philadelphia Airport
01.2021 - 06.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Overseen the Auditing
- Posting and balancing the daily financial transactions of each day
- Assists in the execution of reservation responsibilities including but not limited to making/updating/canceling reservations, returning phone calls/emails, and entering/updating group rooming lists and blocks.
- Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems.
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Cross-trained existing employees to maximize team agility and performance.
Sales Administration Assistant
The Logan Hotel
04.2016 - 03.2020
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data, and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
Education
High School Diploma -
Swenson Arts & Tech High School
2750 Red Lion Rd, Philadelphia, PA 1911406.2011
Skills
- Office Administration
- Microsoft, Excel, Outlook
- Sales Administration
- Calculate Commissions
- Preparing Proposals
- Multiple PMS Experience (Hilton OnQ, Marriott Lightspeed)
- Salesforce Delphi, CI/TY
- Passion for Hospitality
- Authentic Customer Service
- Bill Tracking
- Multitasking and Time Management
- Office Meetings
Accomplishments
- April 2023 - Nominated for Employee of the Month
- December 2019 - GPHA Employee of the Year Front of House Nominee
- December 2018 - Trip Advisor Champion
Timeline
Sales and Catering Administration Assistant
The Delta Hotel Philadelphia Airport
06.2022 - Current
Overnight Operations Manager
The DoubleTree By Hilton / Philadelphia Airport
01.2021 - 06.2022
Sales Administration Assistant
The Logan Hotel
04.2016 - 03.2020
High School Diploma -
Swenson Arts & Tech High School
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