Nichelle Ward-Livingston
Medical Interpretation
Laurel,MS
Summary
Organized and dependable candidate successful at managing multiple challenging task based on priorities with a positive attitude. Detail-oriented with strong organizational skills. Bilingual professional fluent in Spanish and English ensuring accurate interpretation across diverse audiences. Personable and professional communication skills that effectively adapt to sensitive cultural gaps. Comprehensive knowledge in medical terminology, ethical standards to support patient care and the overall customer satisfaction.
Overview
3
3
Languages
Work History
Print Sales Associate
Office Depot Inc
Laurel, MS
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Produced custom-printed materials catering to specific client requirements while adhering to strict deadlines.
- Delivered high-quality print products by consistently calibrating and maintaining equipment to manufacturer standards.
Assistant/Intern
Beacon Memorial Children Therapy Center
South Bend, IN
- Assist physical therapist in patient schedule control, appointments and medical records.
- Performed general maintenance of work area and equipment supplies.
- Supervised activities according to rehab exercise plan of care.
- Monitored patient therapy treatment under supervision of physical therapist
- Fallowed safety standards when in contact with patient, and when requested to perform other work related duties requested by physical therapist.
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts for approximately 10 to 15 patients.
Assistant/Intern
Beacon Memorial Hospital Orthopedic Therapy
South Bend, IN
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Completed clerical tasks such as cleaning of equipment, cinic rooms and rehab areas.
- Assisted physical therapy with implementing plan of care.
- Transportation of patients to and from rehab rooms.
- Monitored patient completion of treatment exercises as stated in plan of care and following outlined guide line/protocols.
- Documented complete information about intakes, examinations, treatment plans, proper billing notes and other details directly into charts for designated patient visits.
- Under supervision of Physical Therapist administer therapeutic modalities such as hot/cod packs, electrical stimulation, ultrasound, traction, etc.
Spanish Customer Service Phone Representative
AIM
Berrien Springs, Michigan
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Monthly spreadsheets report.
- Managed approximately 35 incoming calls, emails per day from customers.
Therapist Assistant
Clinica De Rehabilitacion Kinesica Don Torcuato
Don Torcuato, Argentina
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Observed and recorded patients' responses to therapy, exercises while implementing adjustments to treatment plans.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability with timely goals.
- Provided quality of care within patient safety guidelines.
- Administer therapy treatment techniques and modalities to increase mobility and improve health.
- Supported patients' progress and physical health by prescribing and demonstrating at-home exercises
- Administered sports injury rehabilitation, facilitating return to pre-injury levels of activity
- Timely completion of all patients visit report for medical records with necessary documentation, facilitating proper billing and reimbursement processes.
Kinesiology Assistant
Sanatorio Adventista Del Plata
San Martin, Argentina
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Assessed treatment plans and made adjustments for maximum benefits uder PT supervision.
- Documentations an updates on patient care.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Adapted exercises to suit varied ages and abilities for personalized patient care.
Education
Bachelor of Science - Kinesiology And Physical Rehabilitation
Universidad Adventista Del Plata
Argentina 02.2015 - 02.2015
Associate of Applied Science - No Diploma Obtained
Oakwood University
Huntsville, AL 08.2016 - 07.2017
A Matter of Balance
Mississippi State Department of Health (MSDH)
Course CertificationCPR - AED Certified
05.2001 -
Skills
- Multitasking
Cultural Awareness
Interpersonal Communication
Organization
Skilled in patient relations
Timeline
Associate of Applied Science - No Diploma Obtained
Oakwood University
08.2016 - 07.2017
Bachelor of Science - Kinesiology And Physical Rehabilitation
Universidad Adventista Del Plata
02.2015 - 02.2015
CPR - AED Certified
05.2001 -
Print Sales Associate
Office Depot Inc
Assistant/Intern
Beacon Memorial Children Therapy Center
Assistant/Intern
Beacon Memorial Hospital Orthopedic Therapy
Spanish Customer Service Phone Representative
AIM
Therapist Assistant
Clinica De Rehabilitacion Kinesica Don Torcuato
Kinesiology Assistant
Sanatorio Adventista Del Plata
A Matter of Balance
Mississippi State Department of Health (MSDH)
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