Nichelle West
Henrico,VA
Summary
Background in providing patient care within clinical environment, looking to transition into new field. Developed skills in patient communication and hands-on support. Seeking to leverage these capabilities to make meaningful impact in new professional setting.
Overview
13
13
years of professional experience
Work History
Patient Care Technician
Henrico Doctors Hospital
04.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
Top Seller-Key Holder
Bath and Body Works
08.2016 - 09.2023
- Building rapport with customers through engagement, conversion, and capturing phone and email
- Consistently executing the selling model of the company
- Trained and supervised team to use proper sales techniques, apply best practices and comply with protocols and regulations.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Keeping the selling floor stocked with merchandise
- Mentored junior team members on best practices in sales techniques, fostering a collaborative work environment that supported individual growth as well as shared success within the team.
- Organizing the selling floor and stock areas
- Bringing in traffic and converting customers to sale
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Utilized product knowledge to educate customers on features and benefits.
Sales Associate
Sunglass Hut at Macy's
09.2016 - 03.2021
- Ensuring that the store is clean and organized
- Identifying problems with working conditions and reporting them to management
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Responsible for scheduling multiple staff members for facility
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided training and support to new employees
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Performing product demonstrations to customers
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Weekly data entry of inventory
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Strategic planning to increase sales productivity
Stower
Amazon
01.2016 - 03.2017
- Inspected items for any damages and reported discrepancies to supervisor.
- Sorted over [Number] products onto shelves according to type, weight, and size.
- Safely stacked items to maximize space within acceptable safety limits.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
- Delivered consistent results in line with company standards by following established operating procedures and demonstrating a strong work ethic.
- Contributed to the achievement of departmental goals by consistently meeting or exceeding individual performance targets.
Pharmacy Technician
Walgreens
06.2014 - 01.2016
- Maintaining pharmacy’s (and its patients’ employees’) safety by adhering to infection-control procedures, policies and regulations
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Office Manager
Zelda Johnson
01.2012 - 01.2014
- Ensuring work productively to meet deadlines and company standards
- Ensuring patient appointments, patient care, and effect work flow was performed daily
- Facilitating quarterly meetings to resolve office and employee concerns
- Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Interviewing and training new office employees and organizing their employment paperwork
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order
Patient Service Coordinator
Patient First
04.2012 - 08.2012
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Used [Software] to maintain electronic patient files, successfully maintaining over patient files.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Inputted accurate patient insurance, billing and payment information in [Software].
Education
High School Diploma -
James River High School
James, Midlothian, VANo Degree - Social Science and General Biology
Virginia State University
Hayden, Petersburg, Parham, Richmond, VABachelor of Science - General Biology
Keiser University
Lakeland, FL08-2024
Skills
- Vital signs monitoring
- CPR certification
- Credit and collections
- Blood glucose testing
- Catheter care
- Phlebotomy techniques
- Customer service
- Office management
- Office administration
- Payroll processing
- Bookkeeping
Timeline
Patient Care Technician
Henrico Doctors Hospital
04.2023 - Current
Sales Associate
Sunglass Hut at Macy's
09.2016 - 03.2021
Top Seller-Key Holder
Bath and Body Works
08.2016 - 09.2023
Stower
Amazon
01.2016 - 03.2017
Pharmacy Technician
Walgreens
06.2014 - 01.2016
Patient Service Coordinator
Patient First
04.2012 - 08.2012
Office Manager
Zelda Johnson
01.2012 - 01.2014
High School Diploma -
James River High School
No Degree - Social Science and General Biology
Virginia State University
Bachelor of Science - General Biology
Keiser University
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