Nichelle Williams
Miami Gardens,FL
Summary
A dynamic and driven employee ready to bring a new set of skills and dedication, well adapted and educated for all scenarios through schooling and hands on experiences. Able to utilize medical and administrative training to make decisions and assist as a team according to role. Proven track record in organizing schedules, handling correspondence, and maintaining records. Demonstrated strong communication and multitasking skills. Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards, team collaboration and achieving results with reliability and adaptability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Legal Court Secretary
Miami Dade State Attorney's Office
05.2023 - Current
- Placing outgoing calls to Customers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Coordinated with courts and community agencies for supportive services.
- Managing approximately 30-50 complex caseloads effectively by multitasking and maintaining strong attention to detail daily.
Customer Service/Medical Assistant II/Medical Records
Broward Health Medical Center
04.2022 - 05.2023
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Strengthened communication skills through regular interactions with others.
- Managed approximately 30 or more incoming calls, emails and faxes per day from customer
Patient Care Technician/Phlebotomist (Neuroscience)
Memorial Health Care System
08.2019 - 04.2022
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient's unique needs.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Supported needs of over 20+ residents under long-term care.
Customer Service Executive/Administration
Revamp Comprehensive Rehabilitation Center
09.2010 - 08.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat with a case load of 50-60 inquiries per day.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Customer Service/Sales Team Leader
E-Services Group International
08.2007 - 07.2010
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Maintained strong communication between the sales department and other organizational functions, aligning efforts toward common objectives.
- Worked with junior team members to develop their skills and advance their careers with the company.
- Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring excellent customer service for over 200 Customer.
Education
Associate Degree - Criminal Justice
Miami Dade College
Miami, FL03-2025
GED -
GED Testing Service
1850 M Street NW, Suite 540, Washington, DC. 2003603-2023
Diploma in Workplace Safety and Health - Human Resources Management
Alison Online Learning
Ireland08.2016
Human Resources and Supervisory Management Certification -
University of The West Indies
Jamaica09.2013
Certification -
BLS
American Heart Foundation10.2010
Medical Assistant Certification -
Hollywood Career Institute
Hollywood, FL10.2021
Certified Nursing Assistant -
Hollywood Career Institute
Hollywood, FL10.2021
EKG Technician Certification -
Hollywood Career Institute
Hollywood, FL10.2021
Skills
- Administrative
- Communications
- Computers
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Document Preparation
- Appointment Scheduling
- Database Management
- HIPAA guideline compliance
References
Yolanda Douglas
Nurse Administrator
490 NW 46TH Avenue
Plantation FL, 33317
Ladyyolirn@gmail.com
954-864-4976
Accomplishments
Certificate of Achievement-Fraud Awareness
Certificate of Achievement-Information Security Essentials
Certificate of Achievement-Veterans' Preference Policy Acknowledgment
Certificate of Achievement-Service Access Pol. & Procedure for Customers and Companions with Disabilities
Certificate of Achievement-Contacting 911/Emergency Services Acknowledgment
Certificate of Achievement-Information Security Essentials
Certificate of Achievement-Acknowledgment for Employees with Access to Data from the Driver and Vehicle Information Database (DAVID
Certification
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
Volunteering
State Attorney's Community Outreach Program
The Caroline Salmon-Fuller Foundation (International)
Timeline
Legal Court Secretary
Miami Dade State Attorney's Office
05.2023 - Current
Customer Service/Medical Assistant II/Medical Records
Broward Health Medical Center
04.2022 - 05.2023
Patient Care Technician/Phlebotomist (Neuroscience)
Memorial Health Care System
08.2019 - 04.2022
Customer Service Executive/Administration
Revamp Comprehensive Rehabilitation Center
09.2010 - 08.2019
Customer Service/Sales Team Leader
E-Services Group International
08.2007 - 07.2010
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
Associate Degree - Criminal Justice
Miami Dade College
GED -
GED Testing Service
Diploma in Workplace Safety and Health - Human Resources Management
Alison Online Learning
Human Resources and Supervisory Management Certification -
University of The West Indies
Certification -
BLS
Medical Assistant Certification -
Hollywood Career Institute
Certified Nursing Assistant -
Hollywood Career Institute
EKG Technician Certification -
Hollywood Career Institute
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