Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Nichelle Williams

Nichelle Williams

Atlanta,Georgia

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Emory Healthcare
01.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Organized patient records and database to facilitate information storage and retrieval.

MEDICAL ASSISTANT

PEACHTREE CENTER CHIROPRACTIC & REHAB
10.2015 - 02.2018
  • Maintaining medical records of patients Bookkeeping and maintaining other office records aside from patient record Performed patient therapies, such as electric muscle stimulation, hydrotherapy and physical therapy.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Performed variety of therapies on patients, including electric muscle stimulation, massage and mechanical traction.
  • Inputted patient data into office’s computer system using Eclipse and checked all information for accuracy.
  • Contacted insurance carriers to determine patients’ coverage and sent invoices for services rendered.
  • Gathered forms, copied insurance cards and Identification to collect patient information for billing and insurance filing.
  • Booked five patient appointments per hour or thirty minutes.
  • Oriented and trained new staff on proper procedures and policies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.

MEDICAL ADMINISTRATIVE ASSISTANT

SOUTHERN MEDICAL GROUP
11.2016 - 07.2017
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced office efficiency by handling eight+ callers per day.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Called patients to confirm scheduled appointments day in advance.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Supported office staff and operational requirements with administrative tasks.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Maintained and updated patient records for accurate, current medical histories.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Education

Associate of Science - Medical Assisting

Westwood College - Dupage
Woodridge, IL
2015

High School Diploma -

Penn Foster Career School
Scranton, PA
08.2013

Skills

  • Patient Registration
  • Medical Terminology
  • Electronic Health Records Systems
  • Multi-Line Telephone Systems
  • Outbound Calling
  • Insurance Form Processing
  • Counseling and Guidance
  • Informed Consent
  • 50 WPM Typing Speed
  • Investigate Complaints
  • Word Processing
  • Patient Health Information Access

Certification

Medical Administrative Assistant 

OSHA

HIPPA

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Access Representative

Emory Healthcare
01.2022 - Current

MEDICAL ADMINISTRATIVE ASSISTANT

SOUTHERN MEDICAL GROUP
11.2016 - 07.2017

MEDICAL ASSISTANT

PEACHTREE CENTER CHIROPRACTIC & REHAB
10.2015 - 02.2018

Associate of Science - Medical Assisting

Westwood College - Dupage

High School Diploma -

Penn Foster Career School

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Nichelle Williams