Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nichelle Wilson

Newport News,VA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Customer Service Lead

Express Clothing
Newport News, VA
01.2022 - 10.2023
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Handled customer inquiries and complaints in a professional manner.
  • Educated customers on special pricing opportunities and company offerings.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Utilized various software applications to process orders efficiently.
  • Directed and coordinated products, services and sales activities.
  • Created and maintained sales environment to support business objectives.
  • Supervised staff in the daily operations of the store.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.
  • Collaborated with others to discuss new opportunities.
  • Planned and completed group projects, working smoothly with others.
  • Delivered products to customer locations on time.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Received and tracked incoming inventory shipments.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Assigned work and monitored performance of project personnel.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Maintained inventory of office supplies and ordered new materials as needed.
  • Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
  • Tracked progress of projects using project management software.

Full Time Sales Associate

Citi Trends
Hampton, VA
05.2020 - 01.2022
  • Bagged or packaged purchases and wrapped gifts.
  • Worked with fellow sales team members to achieve group targets.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Greeted customers to determine wants or needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Welcomed customers, offering assistance to help find store items.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Picked and packed customer orders accurately and promptly.
  • Prepared shipping documents for outgoing orders according to company policies.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.

Education

High School Diploma -

Kecoughtan High School
Hampton, VA
06-2020

Skills

  • Leadership
  • Status Updates
  • Client Engagement
  • Payment Processing
  • Cash Handling
  • Team Training and Development
  • Sales
  • Time Management
  • Teamwork
  • Professionalism
  • Communication
  • Customer Satisfaction
  • Product Knowledge
  • Retail Merchandising

Languages

English
Professional

Timeline

Customer Service Lead

Express Clothing
01.2022 - 10.2023

Full Time Sales Associate

Citi Trends
05.2020 - 01.2022

High School Diploma -

Kecoughtan High School

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Nichelle Wilson