Nichely Martinez
El Paso
Summary
Motivated professional with experience in customer service, sales, and content moderation. Strong communication, problem-solving, and teamwork skills with a focus on delivering excellent experiences and maintaining safe online communities.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Family Babysitter
Self-employeed
El Paso, TX
06.2024 - Current
- Provided attentive care to ensure safety and well-being of children in home environment.
- Planned fun, educational activities.
- Communicated with parents regarding daily care behavior and progress.
- Maintained a clean home after activities by picking up toys and straightening up playroom.
- Prepared healthy snacks and meals.
- Helped with bathing, dressing, and bedtime routines.
- Enhanced children's well-being by providing a safe and nurturing environment.
Social Media Moderator
Teleperformance USA
El Paso, TX
04.2026 - 07.2026
- Monitored user-generated content for policy compliance.
- Reviewed and responded to user inquiries across social media platforms.
- Collaborated with teams members to improve audience engagement.
- Reviewed or eliminated highly sensitive content uploaded by users that violated platform guidelines.
- Moderated traumatic, sensitive and potentially offensive content to ensure the safety for users.
Cashier
Ulta
El Paso, TX
10.2023 - 01.2024
- Handled cash, credit, and gift card transactions accurately.
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and recommendations.
- Processed cash and credit transactions at the checkout counter.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Sales Associate
Victoria's Secret & PINK
El Paso, TX
09.2022 - 03.2023
- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed transactions accurately and efficiently at point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and objectives.
- Maintained visual merchandising standards to align with brand guidelines.
- Managed inventory restocking and organization to ensure product availability.
- Trained new associates on operational procedures and customer service techniques.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate - Criminal Justice
El Paso Community College
El Paso, TX12.2026
Skills
- Child supervision
- Child development
- Clear communication
- Time management
- Adaptability and flexibility
- Problem-solving
- Critical thinking
- Child development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Social Media Moderator
Teleperformance USA
04.2026 - 07.2026
Family Babysitter
Self-employeed
06.2024 - Current
Cashier
Ulta
10.2023 - 01.2024
Sales Associate
Victoria's Secret & PINK
09.2022 - 03.2023
Associate - Criminal Justice
El Paso Community College