Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Nichi Stanley

Nichi Stanley

Administrative Assistant
Bowie,TX

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Montague County Shopper, Inc
Bowie, TX
03.2019 - Current
  • Order/Ad intake to insure that customers are completely satisfied with their orders.
  • Restocked supplies and placed purchase orders monthly to maintain adequate stock levels.
  • Executed record filing system daily to improve document organization and management.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail/email to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Performed research to collect and record industry data.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated many contracts each week with vendors and suppliers for office supplies, equipment and services.

Head of Service

Knic Knacs
Ringgold, TX
05.2017 - 03.2019
  • Planned and executed promotions and special events in close collaboration with management. (New Year's Eve Party, Mother's Day Events, etc
  • Trained each hire in food handling and safety protocols as well as, TABC rules and regulations to boost knowledge and performance.
  • Supervised food presentation and plating to enhance visual appeal.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Maximized team productivity by expertly delegating tasks to kitchen staff
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Maintained high level of customer service

Server

Dos Chiles Grandes
Bowie, TX
10.2012 - 04.2017
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Checked guests' identification before serving alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Inspected dishes and utensils for cleanliness.

Education

GED -

Alvord High School
Alvord
10.2005 - 01.2006

No Degree - Language Arts Education

North Central Texas College
Bowie, TX
05.2001 -

Skills

Scheduling

undefined

Software

Microsoft office, Excel, Photoshop, InDesign

Timeline

Administrative Assistant

Montague County Shopper, Inc
03.2019 - Current

Head of Service

Knic Knacs
05.2017 - 03.2019

Server

Dos Chiles Grandes
10.2012 - 04.2017

GED -

Alvord High School
10.2005 - 01.2006

No Degree - Language Arts Education

North Central Texas College
05.2001 -

Similar Profiles

CREATE PROFILE
Nichi StanleyAdministrative Assistant