Nichoals De La Cruz
Costa Mesa
Summary
Dynamic and customer-focused professional with experience at Shake Shack, excelling in customer service and transaction processing. Proven ability to enhance sales through effective upselling and maintain a welcoming atmosphere. Skilled in POS operation and issue resolution, consistently delivering high-quality products while fostering positive customer engagement. I come from a fast paced job, so I know how handle busy work environment.
Overview
1
1
year of professional experience
Work History
Cashier
Shake Shack
05.2024 - 08.2025
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work areas to enhance operational efficiency.
- Assisted in training new cashiers on register operations and customer interaction techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Boosted sales through upselling additional ingredients or size upgrades when taking orders from customers.
- Contributed to the overall store atmosphere by maintaining a positive attitude and engaging with customers in a friendly manner.
- Enhanced customer satisfaction by crafting high-quality shakes tailored to individual preferences.
Education
High School Diploma -
Costa Mesa High School
Costa Mesa, CASkills
- Customer transaction processing
- POS system operation
- Customer service excellence
- Issue resolution techniques
- Upselling strategies
- Store atmosphere contribution
- Friendly customer engagement
- High-quality product preparation
- Multitasking capabilities
- Cleaning and sanitizing
- Order taking
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Shake Shack
05.2024 - 08.2025
High School Diploma -
Costa Mesa High School