Nichol Hyman-Gray

Sole/ lead Analyst for the Forensic Service Section of the Baltimore County Police Department

Assistant HR Analyst for Specialized Selection Processes

Supervise (2) direct reports

Experience with HRIS and other relevant software to manage employee data, generate and interpret reports and streamline HR processes

Liaise with the Office of Human Resources, applicable human resources law, rules and regulations, policies and procedures, and memoranda of understanding

Provides complete and accurate advice and information to employees, supervisors, and managers on a wide range of human resources policies and practices
Prepares reports and participates in special projects as assigned
Acts as employee relations specialist providing guidance to managers on disciplinary actions and in the use of performance management systems
Counsels employees and managers concerning policies and procedures availability and access
Conducts and implements classification and compensation studies; understanding of compensation and benefits principles, including conducting market research, salary benchmarking/Interpret salary analysis associated with pay grade changes and reclassification

Ability to design and implement performance evaluation processes, provide feedback to employees managers and analyze performance data

Skilled in managing HR projects, such as systems implementation, policy changes, organizational restructuring, while adhering to timelines and budgets

Reviews, revise training and testing materials
Reviews applications to determine whether applicants possess required minimum qualifications

May present testimony at hearings or other official proceedings.
May represent the department at meetings and conferences, or committees.
Performs other related duties as required.

• Streamlined HR processes by implementing new software tools and automating manual tasks.

Department of One, HR Generalist
Maintained bi-weekly payroll of 200+ employees
Sole owner and tracker of FMLA paperwork
Recruited, onboarded, trained, and terminated employees as necessary
Understand, interpret, and mediate human resources inquiries to support the administration of human resources policies, procedures, and programs.
Maintain human resources regulatory compliance with local, state, and federal laws
Implemented the company's first licensing compliance tracking system
Facilitated federal, state, and local criminal background check process for new hires
Guided managers and employees on FMLA, and benefits.
Partnered with Chief of Operations and Associate Chief to identify staffing needs and develop effective recruiting strategies that resulted in a 20% increase in a diverse applicant pool
Met with staff to resolve difficult situations related to performance and conflict management
Managed change through open communication to address employee concerns, allowing for different opinions and publicizing new strategies
The sole user of the Carefirst Healthcare Organizations portal and accurately advised employees on benefits cost, and enrolled
Coached managers through employee engagement, documentation, discipline, and performance improvement plans.
Ensured and verified vendors received timely enrollment information, changes, and terminations.
Conducted, documented, and maintained confidential investigations of discrimination, harassment, and workplace violence.
Provided job placement accommodation recommendations for employees on physician-mandated medical restrictions, ADA
Developed and built internal and external relationships with Harford County HR teams, department managers, and consultant teams to improve internal HR services
Coached and educated management throughout the organization on appropriate guidelines for maintaining a legally compliant workplace

Lead secretary for AACoFD Health and Safety Division under the supervision of the fire Lieutenant
Managed, and guided approximately 20 light duties employees on additional tasks when injured
The sole preparer of the Accident Collision Board documents. Prepared documents for review by the Battalion Chiefs
Liaised with HR, Works Compensation, and MVA to maintain accurate data
Maintained OSHA data and updated and posted certificates for visibility
Entered data into various state Personnel Database/ Infection Control systems and updated employee records with information to keep current
Completed forms, reports, logs, and records to quickly handle all documentation for human resources
Updated spreadsheets and databases to track, analyze, and compile injury reports and present at weekly health and safety meetings to identify injuries
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
increases to main human resources files.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Sole owner of the business Auditor program
Trained and Managed various MVA agency staff regarding the issuance of Birth Certificates
Sole liaison between both Department of Vital Records and Motor Vehicle Administration
Researched and implemented Standard Operating Procedures (SOP) in accordance with COMAR
Suggested, Initiated and led modifications to improve the overall effectiveness of personnel and activities

Provided strong administrative support for 10 therapists and 800 patients monthly Checked in/out, schedules and pre-register. Coordinating processes, authorizations audits

new hires on scheduling, billing and many other processes

Reviewed 375 patient cases per week for billing discrepancies

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Completed preliminary paperwork for incoming and outgoing patients
Confirmed all insurance benefits are met standards of admissions as dictated by policies and procedures
Performed basic clerical duties, including document filing, bookkeeping
Assisted in patient admission process based on federal and state laws
Soley managed conflict resolution with patients

Scheduled pre-authorizations, and benefit verifications for billing
Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Interviewed patients to obtain demographics and insurance information, and updated accordingly

Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.

Successfully managed over 100+ in person visits from patients per day

Verified insurances. Medicaid/Medicare

Demonstrated high standards of performance, including teamwork, communication and compassion

Worked directly with RN's, Doctors, PA's to improve throughput and patient satisfaction

Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.

Managed bi-weekly CRNA payroll with minimal errors

Created, managed and edited CRNA, medical and professional staff vacation calendars

Managed doctors Call schedules/Cardiac/Pediatric/Daily Work Schedules for day to day operations

Managed (3)permanent and (2)temporary professional staff

Provided Human Resource support such as recruiting, onboarding new hires, distributing uniforms lockers to newly hired medical staff.

Served and protected health care communities by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards

Simultaneously supported C-Level executives in all daily business functions

Represented Executives/ Directors by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing patients and visitors

Hired, managed, developed, and trained staff, established and monitored goals, conducting performance reviews, and administered salaries for staff

Completed bi-weekly payroll for 100 employees with minimal errors
Developed standard operating procedures for all administrative employees
Recruited and hired qualified candidates for vacant and new positions

Achieved challenging quotas for productivity and accuracy of work

Leveraged advanced skills and training to support the operational needs of multiple departments
Developed and managed a new process for employee evaluation which resulted in marked performance improvements

Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
Research, implemented and Integrated a HRIS into company processes to improve operations, track, and identify trend

Completed weekly payroll for 200+ employees

Processed Violations due to infractions of employees Home Care Scheduling/ Hospital Staffing/ Assistant Living / CNA/GNA/Med- Tech

Provided Human Resource Support-Onboarding, Recruiting, New Hire Paperwork

Administered compensation, benefits, and performance management systems

Created, Maintained, and updated client files according to state, federal laws

Met challenging quotas for productivity and accuracy of work

Obtained monthly authorization documents to ensure on time payments from local, state, and federal agencies

Prepared monthly termination lists to be added to permanent records