Nichol Malcolm
Ayden,NC
Summary
Compassionate Medical Office Assistant skilled in managing patient flow and supporting healthcare teams. Adept at maintaining HIPAA compliance, facilitating communication, and providing patient-centered care to enhance service delivery and reduce anxiety.
Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification, contributing to well-managed medical office environment.
Overview
27
27
years of professional experience
Work History
Medical Office Assistant
ECU Health Women's Care
Greenville, NC
02.2004 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated communication between healthcare providers and patients for enhanced service delivery.
- Processed medical records and maintained confidentiality in compliance with HIPAA regulations.
- Trained new staff on administrative protocols and office systems for consistent operational support.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
- Reduced patient anxiety by providing clear explanations of procedures and answering questions.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Performed various administrative tasks by filing, copying and faxing documents.
Sales Associate
Walmart
Greenville, NC
09.1999 - 12.2003
- Enhanced customer satisfaction through effective communication and personalized service.
- Trained new associates on store policies, procedures, and customer service best practices.
- Collaborated with team to maintain organized merchandise displays aligned with company standards.
Education
Associate of Science - Medical Assistant
Pitt Community College
Winterville, NC12-2003
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Positive attitude
- Patient care
- HIPAA compliance
- Medical procedures
- Clinical medical assistance
Timeline
Medical Office Assistant
ECU Health Women's Care
02.2004 - Current
Sales Associate
Walmart
09.1999 - 12.2003
Associate of Science - Medical Assistant
Pitt Community College