Years of Leadership Experience
Nichol Nitta
La Porte,TX
Summary
Experienced Certified Pharmacy Technician with strong background in developing teams, ensuring high standards, and aligning efforts with organizational goals. Recognized for proven track record of achieving strategic objectives, enhancing pharmacy efficiency, and improving patient care. Known for leadership, diligence, willingness to learn, compassionate care, and high attention to detail.
Overview
7
7
4
4
Years of Pharmacy Experience
2
2
Certifications
Work History
Certified Adjudication Specialist
Onco360 Specialty Pharmacy
01.2024 - Current
- Provide excellent patient care by addressing inquiries, resolving issues and interacting empathetically
- Ease burdens off of patients by coordinating with doctors, drug manufacturers, pharmacists, and insurance companies to resolve prescription claim issues quickly and efficiently
- Communicate effectively through detailed notes, always keeping the next person in mind so that prescriptions can be moved as seamlessly as possible through our workflow
- Adjudication and detailed review of high dollar specialty medication claims
- Participate in continuous education programs to: stay updated on new drugs, regulations, industry trends; develop personal growth; add to leadership skills
- Ensure compliance with HIPAA regulations, pharmacy laws, and company policy
- Preserve company relationships between providers and manufacturers through professionalism and careful attention to detail
Certified Pharmacy Operations Manager
Walgreens
05.2022 - 12.2023
- Oversaw all aspects of pharmacy operations, as well as store operations during the Store Manager's absence
- Improved pharmacy efficiency by streamlining operations and developing new best practices utilized throughout company
- Provided consistent coaching, feedback, and training; focused on developing staff resilience, efficiency, and adaptability in order to overcome challenges and best serve patients
- Encouraged personal and professional growth, resulting in high level of team engagement as well as consistent promotion of staff
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training
- Expanded pharmacy services and patient care by leading the successful launch of multiple new adherence-based programs and medication therapy management initiatives
- Solved complex issues with efficiency and minimal negative patient impact
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings
- Maintained high execution of district goals
- Doubled the amount of patients protected through administration of immunizations from 2022 to 2023 (2,000 additional patients protected)
- Increased prescription growth by 11% from 2022 to 2023
Education
High School Diploma -
San Jose Middle College
San Jose06-2008
Skills
- Data entry
- Electronic medical records
- Medical terminology
- Recordkeeping and documentation
- Attention to detail
- Problem-solving
- Critical thinking
- Adaptability and flexibility
- Prioritization and organization
- Teamwork and collaboration
- Verbal and written communication
Certification
- Nationally Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB)
- Licensed Pharmacy Technician - Texas State Board of Pharmacy (TSBP)
- CPR/AED Certification - American Red Cross
Champion of Champions 2023
Recognized for outstanding leadership as well as innovative contributions made toward company.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Adjudication Specialist
Onco360 Specialty Pharmacy
01.2024 - Current
Certified Pharmacy Operations Manager
Walgreens
05.2022 - 12.2023
High School Diploma -
San Jose Middle College
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