Nichol Short
Lexington,Illinois
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Food Service Worker
Prairie Central School District 8
Fairbury, IL
08.2017 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Cooked batches of food according to standard recipes.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Bartender
DaT Bar And Grill
Lexington, IL
12.2015 - 06.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
- Operated efficiently in high-volume setting to prepare and serve more than Number drinks per hour.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Managed cash and bar revenue during special promotions or sporting events.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Consulted with managers to organize special events and promotions.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Orchestrated numerous private parties, business meetings and formal engagements.
Food Service Worker
Normal Community School District 5
Normal, IL
08.2011 - 08.2015
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Cooked batches of food according to standard recipes.
Food Service Worker
Lexington School District 07
Lexington, Illinois
08.2015 - 12.2015
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Front Desk Receptionist
Cost Cutters Hair Salon
Bloomington, IL
03.2009 - 07.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Prepared weekly employee work schedules for team members.
Hairstylist
Cost Cutters Hair Salon
Bloomington, IL
11.2004 - 01.2009
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Permed, relaxed and bleached hair for customers daily.
- Escorted guests to and from treatment rooms for specialty salon services.
Education
Lisenced - Food Services Management
Prairie Central District 8
Fairbury, IL06.2017
Lisenced - Food Services Management
Normal Community District 5
Normal, IL06.2011
Lisenced - Cosmetology
Hairmasters School of Cosmetology
Bloomington, IL03.2003
GED - All Required
Lexington High School, Lexington. IL
Lexington, IL08.1999
Skills
- Conflict Negotiation
- Salad Bar and Buffet Maintenance
- Meat and Poultry Slicing
- Heavy Lifting Capacity
- Dishwasher Operation
- Equipment Maintenance
- Covid-19 Safety Protocols
- Dietary Restrictions
- Proper Storage Procedures
- Kitchen Staff Support
- Weighing and Measuring
- Ingredient Preparation
- Sauce and Dressing Creation
- Menu Memorization
- Quality Assessments
- Machinery Upkeep
- Food Handlers Permit
- Verbal and Written Communication
- Interpersonal Skills
- Temperature Monitoring
- Customer Service
- Productivity and Efficiency
- Food and Safety Standards
- Food Portioning and Packaging
- Plating and Presentation
- Cleaning and Sanitizing
- Food Preparation
- Regulatory Requirements
- Kitchen Station Restocking
- Fast-Paced Environment
- Plates Presentation
- Attention to Detail
- Quality Control
- Team Oriented
- Working Quickly
- Vegetable and Fruit Preparation
- Inventory Control
- Working with Diverse People
- Surface Work
- Cash Register Operation
- Basic Mathematics
- Ingredient Restocking
- Work Assignments
- Temperature Requirements
- Plating and Portion Control
- Attentive Service
- Establishing Procedures
- Patient Dietary Requirements
- Kitchen Sanitization
- Standards Compliance
- Sweeping and Mopping
- Preservation Methods
- POS Transactions
- Public Service
- Food and Beverage Preparation
- Billing and Payment Processing
- Chemical Storage
- Quantity Checking
- Utensils and Equipment
- Station Preparation
- Special Requests
- POS Inventory System Operation
- Multitasking
- Shorthand Writing
- Lobby Maintenance
- Visitor Monitoring
- Call Answering and Routing
- Greeting and Seating Clients
- Entering Patient Data
- Making Appointments
- Referral Verification
- Confirming Transactions
- Incoming Call Management
- Appointment Confirmation
- Telephone Reception
- Updating Client Data
- Appointment Booking
- Office Supplies and Inventory
- Organization and Efficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Food Service Worker
Prairie Central School District 8
08.2017 - Current
Bartender
DaT Bar And Grill
12.2015 - 06.2017
Food Service Worker
Lexington School District 07
08.2015 - 12.2015
Food Service Worker
Normal Community School District 5
08.2011 - 08.2015
Front Desk Receptionist
Cost Cutters Hair Salon
03.2009 - 07.2011
Hairstylist
Cost Cutters Hair Salon
11.2004 - 01.2009
Lisenced - Food Services Management
Prairie Central District 8
Lisenced - Food Services Management
Normal Community District 5
Lisenced - Cosmetology
Hairmasters School of Cosmetology
GED - All Required
Lexington High School, Lexington. IL
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