Nichol Sunderland
Longwood,FL
Summary
At Advent Health, I continue to excel in enhancing operational efficiency. Known for strong collections skills and exceptional customer service, I fostered teamwork and upheld integrity. My expertise in patient confidentiality and problem-solving drove significant achievements, showcasing my ability to balance technical acumen with interpersonal skills.
Developed exceptional communication and organizational skills in healthcare setting. Adept at managing patient information with precision. Seeking to transition into new schedule where these skills can drive operational efficiency and improve client interactions.
Overview
2
2
years of professional experience
Work History
Patient Access
Advent Health
04.2023 - Current
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- One of the top collectors for responsibility of the patient at time of service
- Promoted a positive work environment by fostering teamwork among Patient Access team members.
- Identified opportunities for process improvement within the Patient Access department, resulting in tangible enhancements to overall operational efficiency levels.
• Excellent communication, interpersonal, and organizational skills and a high level of attention to detail.
• Greeting and checking in patients
• Collecting patient information
• Collecting co-pays and other payments
• Handling patient questions, concerns, and complaints
• Communicating with the patient's family or caregivers
• Processing insurance billing
• Submitting insurance forms
• Copying, filing, and maintaining paper and electronic documents
• Practicing ICARE for each and every patient.....Integrity, Customer-First, Accountability, Respect and Excellence
Education
Associate of Science - Surgical Technology
City College
Altamonte Springs, FL01-2026
Associate of Science - Allied Health
City College
Casselberry, FL10-2011
Skills
- Patient confidentiality
- Strong collections skills
- Patient check-in
- Policy adherence
- Money handling
- Customer service
- Registration and admissions
- Problem-solving
- Electronic health records
- Friendly and outgoing
- Medical terminology
- Multitasking and organization
- Quality assurance
- Team collaboration
- EMR
Timeline
Patient Access
Advent Health
04.2023 - Current
Associate of Science - Surgical Technology
City College
Associate of Science - Allied Health
City College
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