Nichol Williams
Arlington,VA
Summary
Dynamic management professional with over 9 years of experience leading teams in fast-paced environments. Proven track record in enhancing operational efficiency and fostering a positive workplace culture, leading to improved team performance and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Food Lion
Fayetteville, North Carolina
06.2024 - 10.2025
- Supervised daily operations, enhancing store functionality and customer experience.
- Trained and mentored team members in customer service best practices.
- Guided and directed subordinates on job duties, fostering accountability and skill development.
- Trained new employees on company policies and procedures.
- Assisted in resolving customer complaints with professionalism and empathy.
- Enforced company policies to maintain a positive workplace culture among staff.
- Managed inventory levels and organized product displays to maximize visibility and sales potential.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Senior Analyst
eClerx llc
Fayetteville, US
03.2021 - 04.2024
- Developed and submitted performance and compensation reports with status updates, aiding senior management in key decision-making.
- Created documents, reports, and presentations using advanced software skills to support team objectives.
- Evaluated user problems through test scripts and probing questions, providing IT and corporate management with actionable insights.
- Provided IT and corporate management with up-to-date actuals.
- Recorded attendance for all analysts during meetings.
General Laborer
Mountaire Farms of Nc
Lumber Bridge, US
05.2020 - 03.2021
- Conducted quality checks on products and materials, identifying defects to ensure high standards.
- Deboned whole leg quarters in a clean kitchen environment, maintaining safety and hygiene standards.
- Operated machinery for processing poultry and ensuring product quality.
- Maintained cleanliness and organization of work areas for safety compliance.
- Assisted in loading and unloading products from trucks and storage areas.
General Manager
Popeyes Louisiana Kitchen
Fayetteville, US
06.2018 - 05.2019
- Led a team of over 50 employees, mentoring them on operations.
- Managed hiring and training processes, resulting in a skilled workforce aligned with operational needs.
- Recruits, selects, orients, trains, coaches, counsels, and discipline managers to improve management effectiveness.
- Monitored and evaluated team performance, identifying improvement areas to enhance overall effectiveness.
- Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems.
- Held meetings with store's sales and operations managers to align objectives and track store performance.
- Scheduled jobs and assigned crew based on daily operational needs.
- Managed weekly payroll and submitted reports.
- Purchased all supplies and kept track of the equipment and food inventory worth $[Number].
Education
High School -
Seventy-First High School
Fayetteville, NC01-2009
Skills
- Supervision
- Team Leadership
- Clinical oversight
- Health compliance
- HIPAA compliance
- Quality control
- Employee scheduling
- Problem Solving
- Patient interaction
- Conflict resolution
- Self-motivated
- Customer service
Certification
- Phlebotomy Technician
Timeline
Supervisor
Food Lion
06.2024 - 10.2025
Senior Analyst
eClerx llc
03.2021 - 04.2024
General Laborer
Mountaire Farms of Nc
05.2020 - 03.2021
General Manager
Popeyes Louisiana Kitchen
06.2018 - 05.2019
High School -
Seventy-First High School