Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nichola Manaloto

Los Banos,CA

Summary

Experienced manager bringing demonstrated success in developing and motivating strong restaurant teams to assist hundreds of customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

McDonald's Restaurant
01.2021 - 03.2024
  • Managed inventory control, cash control and store opening and closing procedures.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Handled cash transactions accurately, ensuring proper documentation and record-keeping practices were followed at all times.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Education

High School Diploma -

East Union High School
Manteca, CA
05.2022

Skills

  • Product Management
  • Team Leadership
  • Labor Management
  • Promotions planning
  • Schedule Coordination
  • Shift Management
  • Pre-shift walk-through
  • Money Handling
  • Inventory Management
  • POS system knowledge
  • Training and mentoring
  • Customer Assistance
  • Performance Evaluations

Certification

  • CM - Certified Manager Certification
  • Serve Safe Certificate

Languages

Tagalog
Native or Bilingual

Timeline

Manager

McDonald's Restaurant
01.2021 - 03.2024

High School Diploma -

East Union High School

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Nichola Manaloto