Nichola Raymond-Rose
New York,New York
Summary
Adept at compassionate caregiving and proficient in documentation, I enhanced patient well-being and comfort at Eprin Homecare by implementing individual care plans. My approach, blending emotional support with effective patient care, consistently improved client satisfaction and wellness, showcasing my commitment to excellence in healthcare services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
HHA
Eprin Homecare
06.2024 - Current
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
- Trained new HHA staff members on best practices for patient care delivery and documentation procedures.
- Administered medications accurately and on time, ensuring optimal treatment effectiveness.
- Educated patients and family members on proper nutrition, exercise routines, and self-care techniques to promote overall wellness.
- Administered medication as directed by physician.
- Provided transportation and appointments management.
- Developed individual care plans for clients based on specific needs.
- Transported clients for medical and personal outings.
- Administered medications in accordance with doctor's instructions.
- Developed and implemented care plans for clients.
- Scheduled and coordinated medical appointments.
Server, Line Cook
De-Islands
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Support Worker
Birmingham Mind
10.2021 - 03.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Education
Cxc - English, Maths,social Studies
Edwin Allen High
Jamaica, West Indies 06.2000
Skills
- Laundry services
- Bathing Assistance
- Meal Preparation
- Errands Running
- Housekeeping tasks
- Personal Hygiene Assistance
- Compassionate Caregiving
- Toileting support
- Transfer Techniques
- Dressing and grooming
- Emotional Support
- Communication abilities
- Ambulation Assistance
- Nutrition management
- Documentation proficiency
- Dressing assistance
- Patient Care
- Feeding Assistance
- Light Housekeeping
- Housekeeping
- Mobility support
- State Driver's License
Certification
Hha certificate
Timeline
HHA
Eprin Homecare
06.2024 - Current
Server, Line Cook
De-Islands
03.2023 - Current
Support Worker
Birmingham Mind
10.2021 - 03.2023
Cxc - English, Maths,social Studies
Edwin Allen High
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