Nichola Tucci
Ponchatoula,LA
Summary
Strategic Consultant known for high productivity and efficiency in task completion. Specialize in business process optimization, risk management, and stakeholder engagement. Excel in problem-solving, communication, and adaptability to ensure successful project outcomes. Navigate complex challenges using analytical skills and collaborative approach to drive organizational improvements.
Overview
13
13
years of professional experience
Work History
Vehicle Specification and Ordering Consultant for Client Success Department
Wheels, LLC
Alpharetta, GA
11.2023 - 10.2024
- Gather necessary details from clients to ensure customized vehicle quotations align with their needs
- Recommend alternative vehicle options based on client needs and availability
- Optimize order planning by alerting client of approaching build-outs, order bank schedules, order-to-delivery lead times.
- Analyzed company's expenditures and developed financial models.
- Managed direct order placements for clients.
- Contributed to the setup of driver order specifications with the Client Success team
- Developed and implemented customized strategies to meet client needs.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Evaluated existing systems and processes against industry best practices for efficiency enhancement purposes.
- Identified potential risks associated with proposed solutions or projects.
- Reviewed existing policies and procedures and suggested improvements where necessary.
- Developed solutions tailored specifically to each client's unique needs while staying within their allocated budgets.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Account Manager for Client Success Department
LeasePlan USA
Alpharetta, GA
06.2019 - 11.2023
- Created comprehensive reports on account performance and presented them to senior management.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Prepared monthly financial statements for each account.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Ensured compliance with industry regulations when dealing with clients.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Onboarded new team members to integrate into organization.
- Addressed customer questions and concerns regarding products and services.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Managed a portfolio of 11 or more key accounts, ensuring high levels of customer satisfaction and retention.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Maintained accuracy of client billing data and reports
- Designed and implemented departmental processes to mitigate operational risks and losses
- Compiled monthly KPI reports to track progress
Strategic Account Coordinator for Client Success Department
LeasePlan USA
Alpharetta, GA
04.2014 - 06.2019
- Coordinated communication among Account Manager, client, and operational teams
- Tracked and completed client requests
- Fulfilled account management duties when the designated Account Manager was unavailable
- Stay informed on latest automotive trends
- Constructed and authorized client vehicle specifications
- Conducted financial analysis and created detailed reports for the accounting team.
- Managed client relationships by providing timely responses to inquiries.
- Coordinated with various departments to ensure smooth payment processing.
- Identified discrepancies in customer accounts, resolved issues promptly, and updated records accordingly.
- Assisted other departments with ad hoc projects related to finance or accounting operations.
- Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
- Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
- Contacted proper individuals when issues required escalation.
- Communicated with customers when issues arose to inform regarding problem resolution.
- Delivered customer requirements to production team, collaborated with sales team and followed up on status to verify project schedule remained on track to fulfill contract.
- Scheduled and led meetings between clients and creative teams to discuss project briefs.
- Managed client accounts, ensuring timely project delivery and customer satisfaction.
- Maintained detailed records of client interactions, orders, and progress reports.
Mary Kay Order to Delivery Specialist for Vehicle Acquisitions Department
LeasePlan USA
Alpharetta, GA
03.2013 - 04.2014
- Includes all job duties of the Ford Ordering Specialist and more, but for a specialized client, Mary Kay, in addition to more manufacturers
- Coordinated with vendors and customers to ensure smooth delivery processes.
- Ensured compliance with applicable laws and regulations related to transportation and logistics.
- Resolved customer complaints regarding delivery issues or discrepancies in a timely manner.
- Controlled costs by negotiating prices with vendors and suppliers.
- Responded quickly to any changes or unexpected delays during deliveries.
- Processed orders accurately according to customer requirements.
- Collaborated with other departments on projects related to product distribution and delivery strategies.
- Remained calm and pleasant with customers at all times, even during tense situations.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Supported Account Manager by offering expert advice on vehicle specifications
- Oversaw the processing of all car requests
- Reviewed vehicle order confirmations from the manufacturer
- Engage in regular status meetings with manufacturer and Mary Kay
- Oversaw the coordination of Mary Kay vehicle orders from manufacturer to dealer
- Handled inquiries from manufacturers and dealers regarding Mary Kay vehicle orders
Ford Manufacturer Ordering Specialist for Vehicle Acquisitions Department
LeasePlan USA
Alpharetta, GA
08.2011 - 03.2013
- Identified opportunities for continuous improvement within the manufacturing process.
- Validated individual orders for compliance with customer specifications and Ford's compatibility standards
- Facilitated communication between Client Success Department, Ford, client and dealer to resolve vehicle issues
- Reviewed and authorized orders for transmission to Ford
- Oversaw reject status edits ensuring correct order placement with Ford
- Engage in regular Ford status meetings
- Collaborated with Ford to ensure accurate reporting of vehicle sales
- Updated and maintained Ford dealer files
- Finalized specifications for Ford vehicles
Education
High School -
George Walton High School
Marietta, GA05.2001
Some College (No Degree) - Pyschology
Kennesaw State University
Kennesaw, GASkills
- IBM Notes
- AS400
- EPlan
- MIMS (Mechanical Incident Management System)
- CASE (Client Activation and Service Enrollments)
- Workday
- SalesForce
- Lotus Notes
- HCL Notes
- FleetView
- SmartTrak
- ADP
- Customer Relationship Management (CRM)
- Best Practices Implementation
- Performance Tracking
- Process Improvement
- Organizational Development
- Goal Setting
- Client rapport
- Delivery Assurance
- Strategic growth management
- Processes and procedures
- Issue Resolution
- Reporting capabilities
- Work Planning and Prioritization
- Project Analysis
- Project Management
- Client Relationships
- MS Office (Word, Excel, Powerpoint, OneNote, Teams)
- Attention to Detail
- Problem-Solving
- Integrity and Honesty
- Subject Matter Expert
- Client Engagement
- Strategic Planning
- Customer Relationship Management
- Analysis & Evaluation
- Research and Development
- Reports and documentation
References
References available upon request.
Timeline
Vehicle Specification and Ordering Consultant for Client Success Department
Wheels, LLC
11.2023 - 10.2024
Account Manager for Client Success Department
LeasePlan USA
06.2019 - 11.2023
Strategic Account Coordinator for Client Success Department
LeasePlan USA
04.2014 - 06.2019
Mary Kay Order to Delivery Specialist for Vehicle Acquisitions Department
LeasePlan USA
03.2013 - 04.2014
Ford Manufacturer Ordering Specialist for Vehicle Acquisitions Department
LeasePlan USA
08.2011 - 03.2013
High School -
George Walton High School
Some College (No Degree) - Pyschology
Kennesaw State University
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