Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Ackermann

Fishers,IN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Host and Server

The Smitten Kitten
08.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Produce Department Associate

Fresh Thyme Market
05.2022 - 08.2023
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Kept tidy and organized area to comply with cleanliness standards.

Food Server

Kappa Alpha Theta Sorority
08.2020 - 05.2022
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Customer Service

Regal Cinemas Hollywood 16 & IMAX
05.2018 - 08.2019
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Immediately brought critical issues to customer service manager for resolution.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Education

No Degree - Sports Marketing

Indiana University - Purdue University Indianapolis
Indianapolis, IN
05.2025

Skills

  • Server Support
  • Telephone Reception
  • Team Collaboration
  • Customer Service
  • Guest Relations
  • Promotional Knowledge
  • Exceptional Communication
  • Adaptable to Change
  • Food Allergy Awareness

Timeline

Host and Server

The Smitten Kitten
08.2023 - Current

Produce Department Associate

Fresh Thyme Market
05.2022 - 08.2023

Food Server

Kappa Alpha Theta Sorority
08.2020 - 05.2022

Customer Service

Regal Cinemas Hollywood 16 & IMAX
05.2018 - 08.2019

No Degree - Sports Marketing

Indiana University - Purdue University Indianapolis

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Nicholas Ackermann