Nicholas Adams
Spring Hill,TN
Summary
I am a detail-oriented professional with strong technical skills and the ability to learn concepts quickly. I am skilled at quickly learning new processes, technologies, and machinery. I have a working knowledge of development lifecycles and agile methodologies. As a self-motivated individual with strong organizational and time management abilities, I am adept at meeting deadlines in a competitive environment. I work well with a diverse group of others and am capable of working in a large office or with an intimate work group, often taking the lead to ensure great performance. I have a strong knowledge of computer applications including Database, Network, Hardware & Op Systems.
Overview
11
11
years of professional experience
Work History
Compliance Analyst
Harbor View
03.2020 - 09.2023
- As part of an intimate team of industry experts, compile and analyze internal and external reporting from audits completed on mortgage loans throughout the loan servicing process to identify pass/fail points in Federal regulatory requirements
- Performed more than 1,200 individual FLDD Reviews, identifying a non-compliance rate of 16%
- Ensured staff had up-to-date handbooks and policies for accurate reviews
- Lead daily meetings with team to consolidate results of audits and weekly meetings with clients to convey the seriousness of non-compliance issues and potential risks involved
- Responded to inquiries from team members and clients regarding Federal regulations and compliance requirements.
- Completed in-depth examinations of financial information to detect compliance issues.
- Produced reports outlining assessments completed and follow-up recommendations.
- Collaborated with various departments within the organization to develop effective solutions for ensuring ongoing compliance.
- Maintained detailed database of compliance data, activities and actions taken.
Production Associate
General Motors
06.2019 - 03.2020
- Perform tasks in a team environment that supported the organization's goal of providing world class, quality-built vehicles to our customers
- Perform bench, floor or conveyor assembly work, usually of short cycle duration, and involving standardized work elements, achieving a high success rate of both meeting timed requirements and quality performance.
- Completed product assembly according to standardized procedures.
- Operated automated machines used in the assembly line according to established procedures.
Production Associate II/Data Analyst
WEBCO Technologies, Inc.
06.2015 - 06.2019
- Worked industriously utilizing data from multiple production error reports to identify inefficiencies to drive continuous improvement
- Successfully completed 100% of administrative functions relating to entering and tracking 160 work orders per month in the database
- Researched database to ensure correct software versions were installed
- Follow detailed manufacturing instructions, processes and procedures, Interpret prints
- Perform hand and automatic assembly operations on components, sub-assemblies, and assemblies in timed metrics, increasing speed and accuracy, while maintaining consistent quality control for 96% first pass yield
- Assess work for defective parts, errors or compliance issues and make correction and modifications when necessary.
- Analyzed data from daily operations reports to identify areas needing attention or adjustment.
- Completed product assembly according to standardized procedures.
- Ensured that all safety protocols were followed during the production process.
- Classified defects from finished orders for record tracking and statistics.
- Collaborated with team members to identify and resolve production issues in a timely manner.
- Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
- Facilitated project production by coordinating workflow, tracking production status and reporting and coordinating schedules.
Customer Service Clerk, Stocking Clerk
Reasor’s Foods
05.2012 - 06.2015
- Cashiering and customer courtesy services, fostering good relationships for the store
- Assist customers with product selections, recommending the highest quality products
- Perform daily front-end opening procedures with 95% accuracy
- Stock and restock products as per merchandising standards
- Assisted with unloading and the distribution of merchandise for warehouse.
- Supervised and motivated customer service teams to maximize business performance.
- Mentored new employees on procedures and policies to maximize team performance.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
Education
Bachelor of Science in Professional Studies with a Concentration in Information Technology -
Middle Tennessee State University
Skills
- Strong computer skills: Microsoft Office, Microsoft SQL
- Strategic problem-solving and communication skills
- Excellent time management skills and the ability to coordinate multiple priorities
- Quick and accurate typing skills
- Natural leader that enjoys a challenge
- Operations Support
- Compliance Understanding
- Investigations Expertise
- Documentation Skills
- Research Proficiency
- Compliance Protocols
- Reporting Skills
- Data Verification
- Compliance Monitoring
- Records Review
- Risk Mitigation
- Data Analysis
- Quality Control
- Records Management
- Document Review
- Database Management
- Critical Thinking
- Payment Processing
- Process Implementation
- Document Control
- Data Entry
- Audit Documentation
Timeline
Compliance Analyst
Harbor View
03.2020 - 09.2023
Production Associate
General Motors
06.2019 - 03.2020
Production Associate II/Data Analyst
WEBCO Technologies, Inc.
06.2015 - 06.2019
Customer Service Clerk, Stocking Clerk
Reasor’s Foods
05.2012 - 06.2015
Bachelor of Science in Professional Studies with a Concentration in Information Technology -
Middle Tennessee State University
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