Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nicholas Adams

Nicholas Adams

Raleigh,NC

Summary

Dynamic professional with a strong aptitude for quickly adapting to new challenges and environments. Proven problem-solving skills and a record of building solid relationships with clients and colleagues. Committed to driving team success and delivering impactful results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager of Student Services

MedCerts
03.2022 - Current
  • Continually analyze program data to understand what is positively or negatively impacting student retention.
  • Train and onboard advisors on new policies and processes.
  • Collaborated with various departments to support and establish programs, lessons and student activities.
  • Facilitated staff meetings to convey policy changes and hear employee input.
  • Resolved various situations to cultivate strong student and parent relationships.
  • Referred to student performance data to set educational goals and standards.
  • Planned and led professional development activities for staff.
  • Recruited, hired, and trained primary and supplemental staff.
  • Conducting coaching sessions with team members.

Assistant Director of Customer Success

MyComputerCareer
06.2021 - 02.2022
  • Managing full-time Senior Success Coordinators, Success Coordinators, and cohorts of students who are retaking courses previously failed.
  • Implemented process improvements to increase efficiency and effectiveness.
  • Coordinated daily operations and managed workflow to enhance productivity.
  • Conducted performance evaluations and recommended areas for improvement.
  • Assisted in developing and implementing strategic plans to achieve organizational goals.

Senior Success Coordinator

MyComputerCareer
Raleigh, NC
10.2018 - 06.2021
  • Fully engaged and committed to student achievement throughout their matriculation.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Provided support and made recommendations for development workshops, career services, financial aid, and/or academic assistance.
  • Provided additional support, training, and development for team members

Customer Success Coordinator

MyComputerCareer
Holly Springs, NC
09.2017 - 10.2018
  • Responsible for assisting live online students with the guidance and assistance necessary to cultivate meaningful relationships and positive practices, essential to attaining the optimal benefit from their personal and academic experience within the MyComputerCareer culture and online environment.
  • Helped students through various issues in their lives and at school, and then helped them to continue to manage their success throughout the program.
  • Assisted other departments in efforts to make the student as successful as possible.
  • Prepared new students entering the program with online tours and discussed the expectations of school.

Education

Bachelor of Science - Business Administration

Barton College
Wilson
12-2016

Skills

  • Team management
  • Problem resolution
  • Customer service
  • Servant leadership
  • Relationship building and management
  • Team building and supervision
  • Coaching communication
  • Analytical troubleshooting
  • Academic advising
  • Crisis management

Certification

  • Coaching-powered Leadership Certificate
  • Coaching Trainer Certificate

Timeline

Manager of Student Services

MedCerts
03.2022 - Current

Assistant Director of Customer Success

MyComputerCareer
06.2021 - 02.2022

Senior Success Coordinator

MyComputerCareer
10.2018 - 06.2021

Customer Success Coordinator

MyComputerCareer
09.2017 - 10.2018

Bachelor of Science - Business Administration

Barton College

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