From working in the restaurant industry for 8 years and also the auto industry for 2.5 years i have gained alot of knowledge from working with a large diverse group of people. Have been able to learn alot from others but also have been able to share my knowledge about the world with everyone too. Have been a excellent leader to my team at the Italian Restaurant i manage. Have worked side by side with each team member to help develop them in every shape and form. While managing the restaurant have done multiple in house repairs & renovations to get the restaurant to how it used to be when we had a different owner while also driving catering sales, liquor sales, staying within budgets for scheduling, creating marketing ideas to drive traffic and sales; while going to school full time to finish my Business Management degree. I am very determined and have alot of experience & knowledge across different fields. Always up for a new challenge.
- Proactively addressed potential issues, always staying ahead.
- Streamlined open/close procedures and ensured cleanliness.
- Managed payroll, scheduling, inventory, budgeting, and sales growth.
- Led large events for schools, apartments, country clubs, and more.
- Drove catering sales and continuously identified business opportunities.
- Designed marketing materials, including flyers, ads, and business cards.
- Contributed to renovations and optimized service systems.
- Completed tasks efficiently within deadlines.
- Resolved customer disputes, ensuring satisfaction and service quality.
- Managed staff conflicts, fostering a collaborative work environment.
- Cross-trained employees for flexibility and improved performance.
- Assisted in hiring and training new team members.
- Juggled multiple projects with strong time management.
- Used social media to promote events and drive engagement.
- Oversaw daily operations, ensuring consistent quality and service.
- Gathered and implemented customer feedback for improvements.
- Managed inventory and ordered supplies accurately.
- Fostered a positive atmosphere and exceptional customer service.
- Optimized labor costs through scheduling and cross-training.
- Conducted staff evaluations, recognizing and improving performance.
- Reduced turnover with effective leadership and staff development.
- Developed marketing plans to boost visibility for events and promotions.
- Ensured compliance with health and safety standards.
- Upgraded the interior, attracting a broader customer base.
Team Leadership
• ServSafe Manager Certification
• TIPs On-Premises Alcohol Certification