Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Awards
Timeline
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Nicholas Agudo

Riverview,USA

Summary

Bilingual. Demonstrated 2 years of Customer Service/Sales. Seeking HVAC Commercial/Refrigeration Technician Apprentice role. Willing to travel.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Member

Dunkin' Donuts
01.2025 - Current
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Monitored and verified merchandise for proper prices and labels.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Streamlined workflow for increased efficiency, introducing digital tool for task management.

Team Member

McDonald's
01.2024 - 01.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Sales Representative

Cutco
01.2024 - 07.2024
  • Customer service, conflict resolution, sales, up-selling, product knowledge, referrals, presentation and closing skills.
  • Required to set an average of 4 appointments per day and set an average of 8 appointments per day.

Cashier

Dollar Tree
12.2022 - 10.2023
  • Cash handling, customer service, sales, up selling, conflict resolution
  • Answered customer questions and provided store information.
  • Required to scan 100 items per minute and scanned 300 per minute.

Pizza Delivery Driver

Tosco’s Pizza
05.2022 - 09.2022
  • Customer service, cash handling, conflict resolution, and product knowledge.
  • Required to deliver to 2 customers per hour and delivered an average of 4 customers per hour.

Education

HVAC Diploma - undefined

Southern Technical College
Brandon, FL
10.2024

Diploma - undefined

Jule F. Sumner High School
Riverview, FL
05.2023

Skills

  • Basic Electricity
  • Basic Troubleshooting
  • Brazing
  • Pulling Vacuums
  • Motors and Controls
  • Charging and Recovering Refrigerant
  • Wiring
  • Basic HVAC Knowledge
  • General Maintenance
  • Green Awareness
  • Interpersonal Communication
  • Conflict Management
  • Critical Thinking
  • Problem Solving
  • Negotiating
  • Decision Making
  • Microsoft Suites

Certification

  • EPA Universal
  • OSHA 10

LANGUAGES

Spanish
English

Awards

Presidents List, Perfect Attendance

Timeline

Team Member

Dunkin' Donuts
01.2025 - Current

Team Member

McDonald's
01.2024 - 01.2025

Sales Representative

Cutco
01.2024 - 07.2024

Cashier

Dollar Tree
12.2022 - 10.2023

Pizza Delivery Driver

Tosco’s Pizza
05.2022 - 09.2022

HVAC Diploma - undefined

Southern Technical College

Diploma - undefined

Jule F. Sumner High School

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