Nicholas Alan Parker-Van Alstyne
Frisco,TX
Summary
Driven Systems Administrator with a focus in Hospitality and Corporate environments. Proven history of managing complex infrastructures while delivering white glove service. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class solutions. Skilled at troubleshooting, communication, and collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
System Administrator I
BlueAlly
Plano, TX
02.2025 - Current
- Serve as senior escalation point for high-impact incidents across 1000+ properties and corporate users, ensuring rapid resolution and minimal downtime.
- Respond to executive level support requests, offering solutions with a white-glove approach and professional demeanor.
- Oversee and support a hybrid IT environment combining on-premises infrastructure with cloud and SaaS platforms.
- Oversee new hire onboarding/ orientation, user training, and enforcement of security best practices to maintain data integrity and compliance.
- Coordinate with third-party vendors (Oracle, Freedom Pay, Fortinet, Toast) to manage outages, track resolution timelines, and improve service delivery.
- Partner with business stakeholders and cross-functional teams to prioritize support initiatives and align IT services with operational needs.
- All M7 tasks rolled over into BlueAlly after acquisition
Corporate Support Technician
M7 Services
Plano, TX
04.2022 - 02.2025
- Supported corporate employees in office and remotely to solve complex tasks involve software and hardware related issues
- Upgraded and repaired hardware to meet specifications needed for clients everyday tasks
- Maintained AV equipment in meeting rooms daily. Assisted in kicking off meetings with organizers
- Frontline testing and pushing of group policy and configuration changes
- Team absorbed into BlueAlly
Geek Squad Advanced Repair Agent
Best Buy, Incorporated
Lewisville, TX
10.2020 - 12.2022
- Maintain consistent workflow of checked in devices, including desktop computers, laptops, and mobile devices.
- Preform various repairs of devices using in-house and third-party tools.
- Complete repairs on Apple mobile devices adhering to strict guidelines and procedures set by the manufacturer.
- Train and support other Advanced Repair agents and Consultation agents.
Verizon Mobile Sales Consultant
Best Buy, Incorporated
Lewisville, TX
10.2014 - 10.2020
- Utilize knowledge and skill to sell mobile devices, plans, and accessories with a focus on Verizon.
- Use various third-party systems to activate mobile devices for clients, and solve any issues they may have.
- Attend trainings and conferences focusing on emerging technologies, and then disseminate knowledge to my team to better support our customer-base.
Education
HighSchool -
Flower Mound
Flower Mound, TXSkills
- Professional Skills: Critical Thinking, SLA & KPI Monitoring, Technical Support & Troubleshooting, IT Operations, Root Cause Analysis, Business Analysis & Documentation, Cross-Functional Collaboration, Process Improvement & Optimization, User Satisfaction, Project Management, Escalation & Incident Management
- Technical Skills: Windows, MacOS, Azure, Microsoft Exchange/ 365 Admin, Okta, Zendesk, Connectwise, Concur, ServiceNow, VPN, TCP/IP, WAN, Fortinet, Powershell, SharePoint, VoIP, Active Directory, NinjaOne, Crowdstrike, Fabric, UKG
Certification
Comptia A+
Timeline
System Administrator I
BlueAlly
02.2025 - Current
Corporate Support Technician
M7 Services
04.2022 - 02.2025
Geek Squad Advanced Repair Agent
Best Buy, Incorporated
10.2020 - 12.2022
Verizon Mobile Sales Consultant
Best Buy, Incorporated
10.2014 - 10.2020
HighSchool -
Flower Mound