Nicholas Albano
Fuquay-Varina,NC
Summary
Technical writer with extensive experience at NCSU, Deltek, and Toshiba, specializing in DITA and Agile methodologies to improve documentation efficiency and accuracy. Expertise in user experience design and content management led to the successful transformation of legacy documents, facilitating quicker updates and enhancing onboarding processes for over 200 employees.
Overview
3
3
years of professional experience
Work History
Technical Writing
NC State University
Raleigh, NC
11.2023 - 03.2025
- Improved documentation for NC State Reporter by authoring over 25 guides and tutorials, resulting in a 25% usability increase for 5,000+ users, using HTML, Adobe Acrobat, and integrating with Google Docs.
- Partnered with instructional designers and IT staff to review and revise 100+ pages in Agile/Scrum, reducing errors by 30% and ensuring campus-wide content reliability.
Technical Writing
Deltek
Remote
06.2024 - 08.2024
- Enhanced and maintained company-facing documentation by converting 50+ legacy documents into DITA format using Confluence and SharePoint.
- Applied UI/UX principles to improve content modularity, enabling 20% faster updates for an internal knowledge base used by 200+ employees.
- Managed document versions in SharePoint.
- Collaborated with engineering teams to ensure accuracy by conducting 10+ technical reviews with software engineers in an Agile/Scrum framework.
- Used Microsoft Office to validate 15+ API documentation sets written in HTML, enhancing developer onboarding efficiency as reported by team leads.
Technical Writing
Toshiba Global Commerce Solutions
Durham, NC
08.2022 - 01.2023
- Published support content for software rollouts.
- Was tasked with improving documentation efficiency by 20% and identifying 15 + critical gaps in the data that were resolved before launch.
- Collaborated with SEOs, project managers, designers, engineers, and marketing teams to fine-tune content, resulting in a 30% increase in user engagement and a 25% reduction in content-related errors.
Education
M.S. - Technical Communication
North Carolina State University
Raleigh, NC05.2025
B.A. - Rhetoric and Professional Writing
North Carolina State University
Raleigh, NC08.2022
Skills
- Prompt engineering
- Generative AI
- U and UX design
- MS Office
- Confluence
- ServiceNow
- Google Drive
- Google Docs
- ms sharepoint
- Dita
- Adobe products
- Canva
- Writing for company-facing audiences
- Writing for user-facing audiences
- Agile
- Scrum
- HTML
- Markdown
- MS Teams
- Content management
- Team collaboration
- User experience design
- Quality assurance
- Document version control
Timeline
Technical Writing
Deltek
06.2024 - 08.2024
Technical Writing
NC State University
11.2023 - 03.2025
Technical Writing
Toshiba Global Commerce Solutions
08.2022 - 01.2023
M.S. - Technical Communication
North Carolina State University
B.A. - Rhetoric and Professional Writing
North Carolina State University
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