Nicholas Albino

I have worked in all aspects within the department. During my time within NFS, I have taken on our Enterprise, Routing, Scrubbing, Presales and other duties. While working these I have handled escalations from our Field Leadership, supporting departments, customers, and internally. In my free time between tasks, I have mentored and trained agents, created training and process documents, and acted as a reliable resource to my people leaders and peers.

• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.

I worked with our customers on the writings of their policies, processing their relative's paper work on their passing's, billing related issues, and general account management.

• Developed comprehensive understanding of insurance products to effectively address client needs.
• Cultivated strong relationships with clients, enhancing trust and retention through personalized service.
• Managed policy renewals and adjustments, streamlining processes for increased efficiency.

I studied and passed all exams to obtain my Pharmacy Technician license. I worked closely with our customer's medications, billing inquires, doctor's requests, and overall customer service within the store.

• Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
• Maintained inventory levels, performing regular stock checks to prevent shortages and overages.
• Monitored medication expiration dates, ensuring timely removal of outdated products from inventory.

I worked on training new staff, preparing existing staff for new processes, managing our inventory, handling customer and staff complaints, and working closely with our corporate POCs on maintaining our location.

• Led operational strategies to enhance service efficiency and customer satisfaction.
• Managed staff training programs to improve team performance and reduce turnover rates.
• Monitored compliance with health and safety regulations, promoting a safe work environment.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

I worked as a liaison between the company, the guests, and our hosts. While working with customers, we had to handle billing inquiries, billing disputes, conflicts from our other departments, and conflicts between hosts and guests.

• Facilitated customer interactions, ensuring prompt resolution of inquiries and concerns.
• Developed and maintained comprehensive knowledge of products and services to enhance customer support.
• Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
• Analyzed customer feedback to identify trends and recommend service improvements.

I negotiated with our customers on pricing for our merchandice, their items, or even deals for loans. When not handling customers, I was maintaining our sales floor, making sure it was in the best possible condition and the shelves stocked. I handled our warehouse and organized our inventory when we away from the floor.

• Negotiated and finalized agreements with clients to facilitate successful transactions.
• Analyzed market trends to provide strategic insights and enhance service offerings.
• Developed and maintained strong client relationships to ensure repeat business and customer satisfaction.
• Collaborated with cross-functional teams to implement risk management strategies for high-value transactions.

I worked on all aspects of the store. I would run from our warehouse in the back to the front to assist with our cashiers on money related issues, customer complaints, and making sure our customer were taking care of. During the morning, I stocked the store and ran a team of associates in a efficient manner. At night, I trained our new hires and transfers while maintaining my normal duties.

• Developed training materials to enhance employee onboarding and product knowledge.
• Conducted workshops to improve team performance and customer service standards.
• Facilitated ongoing training sessions to ensure compliance with operational policies.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

I worked closely with my customers without all stations within the store. While free from the front end of the store, I took up additional responsibilities at the Photo Center. While not at the front, I stocked our shelves, organized our warehouse, and trained new employees.

• Enhanced customer satisfaction by providing knowledgeable assistance and product recommendations.
• Managed inventory levels to ensure availability of popular items and minimize stockouts.
• Trained new associates on operational procedures, improving onboarding efficiency and team performance.