Nicholas Alford
Houston
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Driver
UBER/LYFT
07.2017 - Current
- Pick up riders
- Make sure they make it to there destination safe & on time
Box truck driver
Fortune Fish & Gourmet
09.2023 - 12.2024
- 20+ stops daily
- Check route and account numbers before trips.
- Conduct vehicle safety inspections.
- Deliver orders along predetermined routes, securing vehicles during drop-offs.
- Safely load and unload products using appropriate devices.
- Verify deliveries with customers and obtain signatures.
- Reported issues to management as they arise.
- Handle post-delivery tasks, including damaged products and returns.
- Follow DOT and HACCP regulations for vehicle operation and product handling.
- Maintain required temperature limits in temperature-controlled vehicles.
- Ensure customer satisfaction and address complaints to the Supervisor.
- Collect payments and accurately record transactions.
- Kept safety training current per company policy.
- Assist the Fleet Manager with vehicle maintenance and record accuracy.
- Perform other assigned duties.
CDV driver
Amazon
08.2021 - 07.2023
- 150-190 stops daily
- Operate and drive the delivery vehicle safely at all times.
- Utilize a handheld device for routing and customer delivery information.
- Navigate various routes throughout the delivery area efficiently.
- Adapt to different weather conditions while driving and working.
- Load and unload packages for delivery with care.
- Focus on customer satisfaction by ensuring timely and friendly service.
- Lift packages weighing up to 50 lbs.
Delivery driver
Classic Cabinet Doors
11.2016 - 12.2019
- Supplies inventory
- Warehouse helper if no delivery needed to be taken
- Forklift handler moving material to storage, machines in warehouse
Truck loader
UPS
02.2014 - 05.2016
- Made sure everything is in the correct truck
- Loaded everything on time before driver got to his/her truck
Education
High School Diploma -
Jersey village high school
Houston, tx08-2013
Skills
- Load & Unload trucks
- Inventory skill
- Work in groups
- Good people skills
- Customer service
- Hardworking
- Load securing
- Route optimization
- Vehicle safety inspection
- Vehicle maintenance
- Problem solving
- Time management
- Loading efficiency
- Teamwork and collaboration
- Material handling
- Communication skills
- Goal setting
- Delivery verification
- Post-delivery handling
- Attention to detail
- [Type] truck operations
- Reliability
- Proper lifting techniques
- Time management abilities
- Physical stamina
- Pallet jack operation
Timeline
Box truck driver
Fortune Fish & Gourmet
09.2023 - 12.2024
CDV driver
Amazon
08.2021 - 07.2023
Driver
UBER/LYFT
07.2017 - Current
Delivery driver
Classic Cabinet Doors
11.2016 - 12.2019
Truck loader
UPS
02.2014 - 05.2016
High School Diploma -
Jersey village high school