Nicholas Alonzo
Lakewood,CO
Summary
Skilled in building strong client relationships and closing deals. Effective communicator with a passion for driving growth. Experienced sales professional with a proven track record of exceeding targets and providing exceptional customer service. Skilled in building relationships and driving revenue growth through strategic sales techniques. Passionate about making a positive impact and creating meaningful change.
Overview
9
9
years of professional experience
Work History
Service Advisor
Colorado Tire and Service
10.2023 - Current
- Care for customers cars and provide sales and customer service for their automotive needs
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Extensive knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and advantages of trading in versus fixing their car. Managing and overseeing dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times. Maintaining positive customer relationships to ensure repeat business.
- Excellent customer service, interpersonal, and communication skills.
Strong organizational, decision making, and problem-solving skills.
The ability to communicate with mechanics, customers, and management.
Service Advisor
Brakes Plus Complete Automotive Care
09.2020 - 12.2023
- Sales and customer service
- Initiates automotive services and repairs by ascertaining performance problems and services requested.
- Developed estimates by costing materials, supplies, and labor.
- Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Service Advisor
Planet Honda
07.2018 - 01.2020
- As service advisor I advised all automotive service needs for customers
- Provided great customer service and communication and problem solving
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Writer/Technician
Schomp Honda
10.2015 - 11.2017
- I started as a lube technician and provided basics services on vehicles such as tire rotations and oil changes, moved to service writer and provided great customer service and communication skills to help with any automotive needs for customers.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
Education
High school diploma -
John F Kennedy
Denver, CO05.2015
Skills
- Auto Service Management
- Oil Change
- Retail Sales
- Sales
- Organizational Skills
- Communications
- Time Management
- Team Building
- Automotive Repair
- Upselling
- Mechanic Experience
- Microsoft Office
Additional Information
I helped make a wish foundation raise over 1,000 dollars Towards a wish to have a young gentlemen see snow for the first time
Groups
- Varsity lacrosse, 03/01/15, 04/01/15, I have started the first ever John F Kennedy high school lacrosse team By having a Petition signed and Approved by the athletic directors
- Varsity basketball, Played varsity basketball for John F Kennedy high
- Cross country, Ran x country for John F Kennedy High
Relocation
- Denver, CO
- Englewood, CO
Timeline
Service Advisor
Colorado Tire and Service
10.2023 - Current
Service Advisor
Brakes Plus Complete Automotive Care
09.2020 - 12.2023
Service Advisor
Planet Honda
07.2018 - 01.2020
Service Writer/Technician
Schomp Honda
10.2015 - 11.2017
High school diploma -
John F Kennedy
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