Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Nicholas Amaro

Bronx,NY

Summary

Resourceful Economics graduate with 8 years of experience monitoring, coordinating and allocating employee and customer efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and adept at leading projects from development to delivery. Successfully works as part of team to reach personal and business goals, while multi-tasking in fast-paced working environments.

Overview

14
14
years of professional experience

Work History

Assistant Supervisor

Maaco
Queens, NY
02.2023 - Current
  • Maintained operating schedules to help increase sales revenue by 20%.
  • Monitored employee productivity regularly to identify areas of improvement.
  • Identified and corrected performance and employee issues to reduce impact to business operations.
  • Coordinated employee schedules according to shift changes and availability.
  • Recruited, hired, trained, mentored, coached, and evaluated staff as necessary.

Delivery Station Liason

Amazon
Carle Place, NY
10.2021 - 01.2023
  • Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement, which helped in leading to a 15% reduction of customer related issues in the Northeast region.
  • Consulted with customers regarding needs and addressed concerns.
  • Interpreted and explained work procedures and policies to brief Amazon Northeast Team.
  • Implemented departmental policies and standards with management to streamline internal processes.
  • Maintained knowledge of current promotions, payment policies and security practices.
  • Answered questions from customers by phone and email, offering company details, and policy information as requested.

Dispatch Supervisor

Partners Executive Transportation
Mineola, NY
06.2010 - 04.2020
  • Implemented strategies for improved route optimization across all areas of operation.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs for a team of 20 employees.
  • Led on- and off-site customer support teams across multiple time zones.
  • Ensured that all contractual obligations were fulfilled according to agreed timelines for seven New York Fashion Week events.
  • Developed and maintained profitable relationships with clients to ensure customer satisfaction for over 1,000 corporate clients, including several Fortune 500 companies.

Education

Bachelor of Arts - Economics

SUNY College At Old Westbury
Old Westbury, NY
08-2023

Skills

  • Operations Management
  • Data Analytics
  • Customer Relationship Management
  • Proficiency in Microsoft, iOS, Adobe, Odyssey

Affiliations

  • Calvary Hospice Volunteer, 2004
  • Holy Family Parish Youth Group Leader, 2004
  • Holy Family Parish Boy's Basketball coach, 2005
  • Fordham Preparatory Alumni Association, 2017
  • City Year New York Non-Profit MLK Event Volunteer, 2012
  • High School For Community Leadership, After school leader, 2015

References

References available upon request.

Timeline

Assistant Supervisor

Maaco
02.2023 - Current

Delivery Station Liason

Amazon
10.2021 - 01.2023

Dispatch Supervisor

Partners Executive Transportation
06.2010 - 04.2020

Bachelor of Arts - Economics

SUNY College At Old Westbury

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Nicholas Amaro