Nicholas Anderson

-Stocking and filing orders of deliveries.

-Handling high-end clientele of sales up to $6,000.

-Built extensive rapport-building abilities, forming a catered-to sales experience.

- Ensuring guests and employees alike a safe and welcoming professional yet personable environment.

- Bridged the gap between upper management and employees, communicating from one to the other on policies and shift practices.

-Created and edited scheduling, time cards, and quarterly reports for 50+ employees.

- Filed delivery orders within inventory systems.

-Interviewed, Onboarded, and trained numerous employees for my restaurant and others.

-Swiftly awarded Employee of the Month, after my first month of employment.

-Assisted customers with opening company credit accounts, and seasonal sale items.

-Answered customer telephone calls promptly to avoid on-hold wait times.

- Actively listened to customers, handled concerns quickly and escalated major issues to my supervisors.

- Promoted to FOH Trainer after mastering F&B Standards within my first two months.

-Trained team members on management-crew communication, delivered feedback and coached for optimum customer service.

- Maintained trainee evaluations based on performance standards as prescribed by job descriptions.

- Trained to create P&L Reports, and began learning how to run shifts, count inventory and create schedules.