Nicholas Andrada
Danvers,MA
Summary
Dynamic healthcare professional with a proven track record in optimizing front-desk operations, patient scheduling, medical records management, and medication renewal. Recognized for a collaborative approach that fosters efficient office workflows while adapting to evolving needs. Expertise in patient communication, appointment coordination, and comprehensive administrative support enhances the overall patient experience. Previous experience in serving and bartending has honed exceptional interpersonal skills, contributing to a compassionate and responsive healthcare environment.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Beth Israel Lahey Health Primary Care
09.2024 - 05.2025
- Phone intake, Helping guide patients through Insurance Information and assisting them with any question they may have about our facilities.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Managed the renewal process for medication prescriptions each week, ensuring accurate and timely updates to enhance patient care.
- Facilitated specialty referrals for patients, enhancing care coordination and ensuring timely access to specialized services.
- Facilitated communication between providers and patients, resulting in improved patient satisfaction by actively addressing their needs and streamlining the care
process.
- Employing active listening techniques to create a comfortable environment that
encouraged trust and improved communication
Server
Alchemy
09.2022 - 08.2024
Bartender
Hampton Beach Ballroom Casino
06.2017 - 09.2022
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
Server
Beauport Hotel Gloucester
06.2019 - 12.2021
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Provided exceptional service to high volume of daily customers.
Installation Technician
Cap World
05.2015 - 07.2017
- Worked with team members to install and maintain equipment.
- Repaired equipment with new parts and replaced inoperable items.
- Coordinated efforts with other workers involved in installing and maintaining equipment and components.
- Managed and monitored different small to medium scale installations in schedule and budget.
- Demonstrated Fiberglass cap and Plow systems and instructed customers on how to properly use each feature.
Education
High School Diploma -
Beverly High School
Beverly, MASkills
- Outstanding Customer Service and Communication Skills
- Working in a Group to Accomplish Common Goals
- Multitasking and Prioritization
- Suggestive Selling
- Teamwork and Professionalism
- Bar Operations and Logistics
- Professional Appearance
- Cash Handling and Management
- Bartending
- PC Repair and Troubleshooting
- Proficient in Windows 11
- Serving Experience
- Restaurant Experience
- POS
- Cash handling
- Sales
- Hospitality
- Equipment Repair
Timeline
Medical Receptionist
Beth Israel Lahey Health Primary Care
09.2024 - 05.2025
Server
Alchemy
09.2022 - 08.2024
Server
Beauport Hotel Gloucester
06.2019 - 12.2021
Bartender
Hampton Beach Ballroom Casino
06.2017 - 09.2022
Installation Technician
Cap World
05.2015 - 07.2017
High School Diploma -
Beverly High School