Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Appel

Marietta,PA

Summary

Dedicated employee known for punctuality, work ethic and willingness to go beyond the expected pursuing employment options where good customer service and positive attitude will make a difference. Tracked all changes and actions in computer-based documentation system. Collaborative Finance professional with 3 years of expertise helping clients attain financial goals. History of delivering tailored client service while responsibly driving business development.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Consultant

Faulkner Hyundai
08.2020 - Current
  • Cultivated long-term relationships with multiple industry clients, accurately quoting prices, credit terms and other bid specifications to achieve customer objectives
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
  • Responded to walk-in requests for financial assistance and devised personalized solutions
  • Listened to customers to understand needs and refer to optimal services
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Created and processed invoices/bill of sales for new and used car purchases
  • Assisted in the completion of applications for loans and coordinated with loan officers and finance managers during the loan approval process
  • Responsible for the safe handling of sensitive financial documents and personal identifiable information
  • Assisted management in meeting quarterly/monthly sales targets
  • Reviewed and analyzed statements and financial documents to ensure the accuracy of all financial transactions and determine the probability of loan approval
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Provided customers and businesses with financial guidance


Amazon Courier

Steel Toe Logistics
01.2020 - 08.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Built professional relationships with customers and business partners to establish trust and credibility.

Yard Jockey

Pacific Rail Services
09.2018 - 01.2020
  • Inspected vehicles, equipment and trailers in addition to performing basic maintenance
  • Moved and loaded materials by operating equipment such as forklifts
  • Logged unit quantities and entered data within inventory database to facilitate records maintenance
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Worked with higher corporate members to devise plans on how to maximize production from different railyards.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Service Technician

Zimmermans Automotive
11.2016 - 09.2018
  • Evaluated systems according to predetermined checklist and noted issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Demonstrated increased knowledge of company products and equipment.
  • Inspected equipment to diagnose operational issues.
  • Assisted training end users on the proper use of hardware and software to deliver excellent customer service.
  • Handled sensitive customer information

Customer Service Representative

Highland Gardens
08.2013 - 11.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Cedar Cliff High School
Camp Hill, PA

Skills

  • Financial Data Analyzation
  • Data Collation
  • Financial Document Review
  • Strategic Planning
  • Policy and Procedure Adherence
  • Money Transfer Systems
  • Sales Expertise
  • Web Technologies and Services
  • Closing Techniques
  • Customer Relationship Management
  • Account Reconciliation
  • Product knowledge

Certification

  • Cisco Certified Network Associate (CCNA)
  • Licensed Commonwealth of Pennsylvania Department of State Bureau of Professional and Occupational Affairs Vehicle Salesperson

Timeline

Sales Consultant

Faulkner Hyundai
08.2020 - Current

Amazon Courier

Steel Toe Logistics
01.2020 - 08.2020

Yard Jockey

Pacific Rail Services
09.2018 - 01.2020

Service Technician

Zimmermans Automotive
11.2016 - 09.2018

Customer Service Representative

Highland Gardens
08.2013 - 11.2015

High School Diploma -

Cedar Cliff High School

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Nicholas Appel