Nicholas Aragona
Randolph
Summary
Dynamic leader with extensive experience in facility operations, notably at Life Time, where I excelled in budget planning and development, and leadership. Demonstrated success in enhancing operational efficiency and team performance through effective training and supervision. Skilled in work order management and fostering positive relationships, achieving significant improvements in customer satisfaction and operational standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Facility Operations Leader
Life Time
10.2022 - Current
- Recruits for the Ops department and offers input to the General Manager on hiring, promotions, and disciplinary actions
- Maintains the monthly, quarterly and annual department budget and submits monthly financial reports to the General Manager
- Ensures staff keeps the locker rooms, fitness floors and common areas clean and welcoming at all times
- Completes ops payroll and ensures labor costs are within the budgetary guidelines
- Coaches, manages and schedules up to 40 team members
- Trains staff through orientation, direction, and feedback
- Oversees maintenance and repair projects of the club, which includes communication with all departments to survey the condition
Assistant Facility Operations Leader
Life Time
07.2021 - 10.2022
- Assist staff in maintaining locker rooms, fitness floors, common areas, and amenities
- Respond to member feedback with urgency and provides follow up communication with solutions
- Assist the manager with monthly and annual budget recommendations
- Assist in training team members through providing on going training, coaching, counseling, and continuous feedback
- Serve on the club Safety Committee ensuring policies and regulations are in compliance with OSHA regulations
- Assist with the recruiting and interviewing for the Operations department
- Attend weekly department head, Operations department, and "all club" meetings
- Build positive relationship with members while gathering feedback
- Coordinate and create Operations staff schedules
Facility Operations Supervisor
Life Time
12.2019 - 07.2021
- Maintain the cleanliness of building and the grounds at all times
- Ensure all conditions in the facility are safe
- Conduct general repairs
- Perform routine maintenance and repairs to ensure equipment is working
- Participat in safety training and safety inspections
Facility Operations Team Member
Life Time
05.2019 - 12.2019
- Maintain indoor and outdoor club cleanliness and safety by performing daily maintenance tasks
- Wash, fold, and stock member towels and ensures the locker rooms are neat, and orderly
- Ensure the usage of locker room consumables, cleaning products, and chemicals follow the amount prearranged by the department budget
- Respond to member inquiries regarding Life Time products, services, policies and procedures
Operations Intern
Somerset Patriots
05.2016 - 10.2016
- Facilitate all events including Patriots games, high school games, charity events, etc., and handled all day-to-day operations at TD Bank Ballpark
- Operate the customer service booth on game days
- Conduct ticket sales on game days and non-game days
- Assist with charity events such as the 2016 Cystic Fibrosis Foundation's Annual Sports Challenge
Education
Bachelor of Science - Sport Management
St. John's University
Jamaica, NY05-2016
Skills
- Work order management
- Incident reporting
- Scheduling coordination
- Building maintenance
- Equipment procurement
- Planning and scheduling
- Leadership and supervision
- Budget planning and development
- Customer service
- Decision-making
- Staff training/development
- Operations management
Certification
Adult and Pediatric FA/CPR/AED Certification - American Red Cross 10/2026
Timeline
Facility Operations Leader
Life Time
10.2022 - Current
Assistant Facility Operations Leader
Life Time
07.2021 - 10.2022
Facility Operations Supervisor
Life Time
12.2019 - 07.2021
Facility Operations Team Member
Life Time
05.2019 - 12.2019
Operations Intern
Somerset Patriots
05.2016 - 10.2016
Bachelor of Science - Sport Management
St. John's University
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