Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicholas Aranda

Greensboro,NC

Summary

Goal-driven Service Manager offering over 2 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Overview

4
4
years of professional experience

Work History

Service Manager

Chipotle
High Point, NC
01.2021 - 08.2024
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Motivated and supported employees to maintain low turnover.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Collaborated with customers to offer solutions to service needs.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Guided employees on changes from management.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Restaurant Busser

Romano's Italian Restaurant
Julian, CA
05.2020 - 12.2020
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Cleared, cleaned and sanitized booth and chair cushions and tables.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
  • Swept, mopped and removed debris from dining room floors.
  • Transported filled bus tubs to kitchen dishwashing area.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Served water, coffee and soft drinks and offered refills to promote excellent customer service.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Helped employees complete required activities during peak periods.

Education

High School Diploma -

Julian High School
Julian, CA
05-2020

Skills

  • Relationship Building
  • Resource Allocation
  • Performance Evaluations
  • Inventory Management
  • Employee Training and Development
  • Policy and Procedure Enforcement
  • Conflict Resolution
  • Customer Service

References

References available upon request.

Timeline

Service Manager

Chipotle
01.2021 - 08.2024

Restaurant Busser

Romano's Italian Restaurant
05.2020 - 12.2020

High School Diploma -

Julian High School

Similar Profiles

CREATE PROFILE
Nicholas Aranda