Nicholas Ardito
Stuart,FL
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
24
24
years of professional experience
Work History
Director of Client Relations & Operations
Hamilton Jewelers
08.2023 - Current
- Mitigated the risks of client attrition by identifying and addressing root causes, fostering client trust and satisfaction in company services.
- Streamlined communication processes for improved client interactions and response times.
- Built a high-performing Client Relations team by recruiting top talent and fostering a culture of excellence.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Created customer support strategies to increase customer retention.
- Implemented training programs that increased team members'' proficiency in company products and services.
Front Office Manager
PGA National Resort & Spa
05.2016 - Current
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Coached employees through day-to-day work and complex problems.
- Assist guests as needed with travel arrangements
- Weekly Department audit for the general manager.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
Operation Manager\Co-Manager
Bed Bath & Beyond
06.2016 - 07.2023
- Oversee 25 store employees
- Provide accurate accounting for inventory ordering
- Merchandise according to company guidelines
- Assist store management team with daily operations
- Oversee procedures for ensuring accurate and prompt invoicing.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front desk/night auditor
Jupiter Waterfront Inn
10.2010 - 05.2016
- Close out daily receipts
- Perform room checks
- Oversee the housekeeping staff
- Kept accounts in balance and ran daily reports to verify totals.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Provided exceptional service to guests seeking information about local attractions, dining options, and transportation services.
Store Manager
CVS
07.2009 - 02.2016
- Recognized as #1 in customer service two consecutive years
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Interacted well with customers to build connections and nurture relationships.
Assistant Store Manager
WALGREENS DRUG STORE, INC.
01.2007 - 01.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Assistant Store Manager
WINN-DIXIE STORES, INC.
07.2000 - 01.2007
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Credits towards Associate of Arts Degree in Business Administration -
Indian River State College
01.2007
Academic Diploma -
Martin County High School
01.2004
Skills
- Customer Satisfaction
- Training and mentoring
- Relationship Management
- Schedule Management
- Teamwork and Collaboration
- Team Leadership
- Managing Operations and Efficiency
- Hiring and Training
- Task Delegation
- Cost Control
- Brand Management
Awards
My Customer Service award two consecutive years
References
References available upon request.
Timeline
Director of Client Relations & Operations
Hamilton Jewelers
08.2023 - Current
Operation Manager\Co-Manager
Bed Bath & Beyond
06.2016 - 07.2023
Front Office Manager
PGA National Resort & Spa
05.2016 - Current
Front desk/night auditor
Jupiter Waterfront Inn
10.2010 - 05.2016
Store Manager
CVS
07.2009 - 02.2016
Assistant Store Manager
WALGREENS DRUG STORE, INC.
01.2007 - 01.2009
Assistant Store Manager
WINN-DIXIE STORES, INC.
07.2000 - 01.2007
Credits towards Associate of Arts Degree in Business Administration -
Indian River State College
Academic Diploma -
Martin County High School
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