Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Arndts

Waynesburg,KY

Summary

If you can't pay it back, pay it forward. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Help Desk Technician

South KY RECC
08.2023 - Current
  • Provided exceptional end user support by consistently following up with users to ensure their issues were fully resolved.
  • Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Enhanced end user satisfaction by promptly addressing IT issues and providing timely solutions.
  • Streamlined help desk operations by implementing an effective ticket management system.
  • Maintained active directory to build user network profiles, reset passwords, and unlock accounts.
  • Installed technical hardware and software in deskside support environment.
  • Document procedure to cultivate consistency throughout various processes.
  • Effectively communicated complex data in a clear and concise manner.
  • Improved network efficiency by implementing and managing system updates and patches.

SYSTEMS ENGINEER

46Solutions
03.2021 - 06.2023
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users
  • Maintained active directory to build user network profiles, reset passwords, and unlock accounts.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Provided Tier 1-2 IT support to non-technical internal users through desk side support services
  • Created help desk tickets, troubleshot and resolved desktop issues
  • Used ticketing systems to manage and process support actions and requests
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues
  • Updated software to safeguard against security flaws
  • Delivered onsite technical support for employees
  • Maintained office PCs, networks and mobile devices.

LEAD TECHNICAL ASSOCIATE

D.M Anderson Inc.
05.2016 - 03.2021
  • Setting up online monitoring and transmitting systems (SCADA Systems)
  • Provided first- and second-line IT support for internal colleagues.
  • Provided basic IT support to office users of desktops, laptops, and devices.
  • Managed updates and maintenance tasks, ensuring a consistently high-performing website.
  • Offered system and application support to internal employees.
  • Developed and presented educational pitches detailing practical and financial product benefits
  • Displayed working knowledge of Microsoft Office programs.
  • Operated and adjusted controls on equipment to purify and clarify water, process or dispose of sewage and generate power
  • Completed laboratory testing to measure pH levels and other water quality parameters.

Education

Associate of Science - Computer And Information Technology

Somerset Community College
Somerset, KY
05.2022

Bachelor of Science - Computer And Information Technology

Western Kentucky University
Bowling Green, KY
05.2026

High School Diploma -

Southwestern High School
Somerset, KY
05.2014

Skills

  • Network Administration
  • Technical Support and Assistance
  • Software Deployment
  • Critical Thinking
  • Problem Solving
  • Communication
  • Microsoft Office
  • Active Directory
  • Mobile Device Deployment and Management
  • End User Support
  • Customer Service
  • Application support

Certification

  • CompTIA A+
  • Microsoft MD 100
  • Microsoft Office
  • TestOut Network + Prep
  • TestOut Sever Pro 2016 Install and Storage
  • TestOut Security Pro
  • TestOut PC Pro
  • TestOut Network Pro
  • TestOut Client Pro
  • Excel Beginner/Intermediate
  • *CompTIA Network + In Process

Timeline

IT Help Desk Technician

South KY RECC
08.2023 - Current

SYSTEMS ENGINEER

46Solutions
03.2021 - 06.2023

LEAD TECHNICAL ASSOCIATE

D.M Anderson Inc.
05.2016 - 03.2021

Associate of Science - Computer And Information Technology

Somerset Community College

Bachelor of Science - Computer And Information Technology

Western Kentucky University

High School Diploma -

Southwestern High School

Similar Profiles

CREATE PROFILE
Nicholas Arndts