Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Arndts

Eubank,US

Summary



Friendly IT professional with 8+ years experience resulting in quickly and effectively resolving end users' technical issues. Dedicated to exceeding expectations by verifying satisfactory resolutions. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superior technical responses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Network Administrator

South KY RECC
08.2023 - 09.2024
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Maintained Active Directory environment.
  • Successfully implemented IT Help Desk ticketing system resulting in 2,000+ resolved cases.
  • Fortified network devices at main site, branch offices, and substations to prevent data breach and third party intrusion.
  • Provide prompt and exceptional end user support by consistently following up with users to ensure their issues were fully resolved.
  • Optimize network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
  • Reduced downtime with proactive identification and resolution of IT issues.
  • Enhance end user satisfaction by promptly addressing IT issues and providing timely solutions.
  • Streamline help desk operations by implementing an effective ticket management system.
  • Install technical hardware and software in deskside support environment.
  • Document procedure to cultivate consistency throughout various processes.
  • Communicate effectively on complex data in a clear and concise manner.
  • Improve network efficiency by implementing and managing system updates and patches.
  • Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.

SYSTEMS ENGINEER

46Solutions
03.2021 - 06.2023
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Maintained active directory to build user network profiles, reset passwords, and unlock accounts.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Provided Tier 1-2 IT support to non-technical internal users through desk side support services.
  • Created help desk tickets, troubleshot and resolved desktop issues
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Updated software to safeguard against security flaws.
  • Delivered onsite technical support for employees.
  • Maintained office PCs, networks and mobile devices.
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.

LEAD TECHNICAL ASSOCIATE

D.M Anderson Inc.
05.2016 - 03.2021
  • Setting up online monitoring and transmitting systems (SCADA Systems).
  • Provided all IT support for internal colleagues.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
  • Managed updates and maintenance tasks, ensuring a consistently high-performing website.
  • Offered system and application support to internal employees.
  • Developed and presented educational pitches detailing practical and financial product benefits.
  • Displayed working knowledge of Microsoft Office programs.
  • Operated and adjusted controls on equipment to purify and clarify water, process or dispose of sewage and generate power.
  • Completed laboratory testing to measure pH levels and other water quality parameters.

Education

Bachelor of Science - Computer And Information Technology

Western Kentucky University
05.2027

Associate of Science - Computer And Information Technology

Somerset Community College
05.2022

High School Diploma -

Southwestern High School
05.2014

Skills

  • Network Administration
  • Network repairs and maintenance
  • Network Troubleshooting
  • Critical Thinking
  • Problem Solving
  • Communication
  • Microsoft Office
  • Active Directory
  • Mobile Device Deployment and Management
  • End User Support
  • Switch Configuration
  • Network Security Management

Certification

  • CIT Fundamentals
  • CompTIA A+
  • Computer Technician
  • Excel Beginner/Intermediate
  • Microsoft Enterprise Administrator
  • Microsoft Network Administrator
  • Microsoft MD 100
  • Microsoft Office
  • Security+ Prep
  • TestOut Network + Prep
  • TestOut Sever Pro 2016 Install and Storage
  • TestOut Security Pro
  • TestOut PC Pro
  • TestOut Network Pro
  • TestOut Client Pro
  • *CompTIA Network + In Process

Timeline

Network Administrator

South KY RECC
08.2023 - 09.2024

SYSTEMS ENGINEER

46Solutions
03.2021 - 06.2023

LEAD TECHNICAL ASSOCIATE

D.M Anderson Inc.
05.2016 - 03.2021

Bachelor of Science - Computer And Information Technology

Western Kentucky University

Associate of Science - Computer And Information Technology

Somerset Community College

High School Diploma -

Southwestern High School

Similar Profiles

CREATE PROFILE
Nicholas Arndts