NICHOLAS A. STUMP
Salem,OR
Summary
Professional with strong background in sales and client sucess operations, ready to drive team performance and operational efficiency. Known for fostering collaboration, adapting to shifting priorities, and delivering measurable results. Skilled in process optimization, data analysis, and strategic planning, with focus on motivating teams and achieving business goals. Reliable and flexible leader, adept at navigating dynamic work environments.
Overview
7
7
years of professional experience
Work History
Team Leader, Sales Operations
Infinity Solar USA
03.2025 - Current
- Trained and supervised a team of consultants to exceed sales targets, achieving over $1.2M in monthly revenue.
- Developed and implemented strategies to increase client retention rates by 33% over industry average, reaching an 80% retention average.
Solar Consultant
Infinity Solar USA
08.2024 - Current
- Achieved $1.5M revenue in personal production year to date in 2025
- Generated 60% of the company’s January 2025 internal sales revenue
- Conducted thorough client needs assessments to tailor solar solutions to individual requirements.
- Developed and presented detailed proposals that highlighted the benefits and cost savings of solar energy.
Business Analyst
MTX Group Inc.
10.2023 - 12.2024
- Guided software deployment to ensure alignment with client needs and managed the solution process for discovered issues for ⅓ of the work-stream on a $10M/year contract
- Configured system settings to align with client specifications, ensuring optimal functionality and user experience.
Client Support Associate
MTX Group Inc.
10.2022 - 10.2023
- Achieved $240K in Q1 2023 production for a medical sales contract.
- Responded to client inquiries via phone and email, ensuring timely and accurate resolution of issues.
Product Support Representative
Thomson Reuters
11.2021 - 10.2022
- Maintained 95% first-contact resolution across 15–20 client inquiries per hour.
Client Success Associate
M1 Finance
02.2021 - 09.2021
- Managed 15–20 client interactions per hour; improved engagement and retention.
Customer Support Agent
Simple Finance / Kuni Lexus of Portland
01.2020 - 01.2021
Skills
- Salesforce
- Pipeline management
- Staff development
- Team motivation
- Sales strategy implementation
- Coaching and mentoring
- Sales process optimization
- Sales training
- Territory management
CORE COMPETENCIES
Sales Leadership, Team Management, Client Success & Retention Strategy, B2B & B2C Relationship Development, Training & Performance Coaching, Organizational Process Improvement, KPI Optimization
Timeline
Team Leader, Sales Operations
Infinity Solar USA
03.2025 - Current
Solar Consultant
Infinity Solar USA
08.2024 - Current
Business Analyst
MTX Group Inc.
10.2023 - 12.2024
Client Support Associate
MTX Group Inc.
10.2022 - 10.2023
Product Support Representative
Thomson Reuters
11.2021 - 10.2022
Client Success Associate
M1 Finance
02.2021 - 09.2021
Customer Support Agent
Simple Finance / Kuni Lexus of Portland
01.2020 - 01.2021