Nicholas Attin

Plantation,FL

Summary

Dynamic Customer Support Specialist with a proven track record at CKI Solutions, excelling in customer service excellence and technical troubleshooting. Adept at multitasking .I developed preventive maintenance procedures and generated insightful performance reports, enhancing operational efficiency and customer satisfaction.Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Proficient in Adobe Creative Suite, I also bring strong visual storytelling skills.

Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Successful sales and marketing Support with expertise in digital, print, email and social media promotions. Plans events, trade shows and presentations to maximize effectiveness. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Customer Support Specialist

CKI Solutions

06.2024 - 10.2024

Installed, configured and maintained computer systems and network connections.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
Developed and implemented preventive maintenance procedures.
Researched and identified solutions to technical problems.
Responded to customer inquiries and provided technical assistance over phone and in person.
Generated reports to track performance and analyze trends.
Maintained servers and systems to keep networks fully operational during peak periods.
Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Graphic Designer

A Runaway Colony Productions

07.2008 - 09.2020

Met with customers to present mockups and collect information for adjustments.
Created digital image files for use in digital and traditional printing methods.
Developed creative design for print materials, brochures, banners, and signs.
Completed final touches for projects such as images sizes and font selection.
Completed final touches for projects before rollout.
Edited and enhanced existing artwork and graphics.
Created original artwork for range of print, web and video projects.
Created motion graphics and video content for websites and applications.
Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Education

Bachelor of Arts - Film And Video Production

Univeristy of West Indies

St. Augustine

01-2011

Diploma - Engineering

J. S. Donaldson Tech Institute

Port Of Spain

03-2002

Skills

Customer service excellence
Customer response
Email management
Product support
Product knowledge
Data entry
Technical troubleshooting
Website feature updates
Software testing
Social media graphics
Website design
Microsoft office expertise
Production management
Visual storytelling
Sales expertise
Advertising
Project management
Filing and data archiving

Basic math
Problem-solving
Bookkeeping
Document scanning
Database maintenance
Verbal and written communication
Microsoft Word
Time management
Microsoft Excel
Software troubleshooting
Office administration
Technical support
Multitasking and organization
Customer Service-oriented
Critical thinker
Report analysis
Strong problem solver

Languages

English

Native or Bilingual

Spanish