Nicholas D'Antona, RPL

Manged communications infrastructure projects in the States of Connecticut & Massachusetts, including the State of Connecticut Land Mobile Radio Network (CLMRN), whole system replacement and subscribers for municipalities and businesses. Technical knowledge of Motorola & Kenwood radio systems and products as well as knowledge of fixed network equipment. Technical review of communications system diagrams and equipment to facilitate implementation plan for upgrades. Delegated assignments based on plans, project needs, and knowledge of individual team members. Wrote numerous project proposals in conjunction with company and departmental goals according to strict timelines. Completed accurate material and labor estimates for jobs ranging from small to large budgets. Created and implemented plans to maximize efficiency of workers. Directed projects according to schedule and quality demands. Oversaw operations on site, furthering knowledge of the implementation of systems. Developed and maintained positive relationships with clients and other stakeholders.

Provided life support services during medical emergencies on scene and en route to the hospital. Maintained a state of readiness and alertness for all assignments. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Initiated plans of care based on patient assessments. Used radio communications on a daily basis, familiar with radio procedures and etiquette.

911 call-taking, dispatching, and supervisory experience in a high-volume regional communications center. Primary dispatch for 9 Fire Districts, 6 Emergency Medical Services (EMS) agencies, and Coordinated Medical
Emergency Direction (CMED) for 16 Cities/Towns, processing over 115,000 calls for service yearly. Coordination and primary dispatch for Fairfield County HAZ-MAT Team. Answered emergency 911 calls and gathered pertinent information as per protocol. Answered routine lines for primary dispatch agencies and directed callers to correct departments or input calls for service. Gave pre-arrival medical and fire instructions to emergency callers. Dispatched Fire and EMS units to various types of incidents. Communicated across various local, state, and federal communications centers through the course of incidents. Experience utilizing and implementing third-party programs that supplement 911 operations. Direct supervisor for up to 6 call takers/dispatchers per shift. Gathered data and prepared extensive reports evaluating the effectiveness of the 911 center and the local 911 system as a whole. Experience with 911 QA procedures and performance evaluations. Yearly performance evaluations are performed for each supervised employee. Operational experience with 911 systems development and maintenance. Investigated technology issues with phone and radio systems, implementing fixes, or escalating issues. Ensure operation of IT infrastructure, implementing fixes, or escalating issues. Consistently updated technology and procedures to streamline workflow. Extensive experience with strategic 911 operations policy and procedure writing. 911 center budgeting and training coordinator experience. Experience with national 911 system functions and technology. Extensive knowledge of the national 911 system, strategic plans, and goals for the future. Self-starter and constantly looking for ways to improve operations where needed.

911 call-taking and dispatching experience for a city of 108,000 (est.) residents. Answered emergency 911 calls and gathered pertinent information as per protocol. Answered routine lines for the City of Waterbury and directed callers to correct departments or input calls for service. Gave pre-arrival medical, fire, and police instructions to emergency callers. Followed protocol based questions to gather information about emergency situations. Adhered to policies and procedures set forth by management. Promoted teamwork and excellent customer service as well as training new employees. Dispatched Police, Fire, and EMS units to calls for service. Primary dispatch position was Waterbury Fire and Police.

Delivered excellent customer service by greeting and assisting each customer. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Addressed and corrected sales staff communication issues in a tactful and effective manner. Directed merchandising to meet the customer and company needs. Directed expense ordering and budget compliance. Nearly 2 million monthly volume at a high traffic drug store. Led a team of 20-30 employees to exceed sales goals, making the store one of the best and busiest in the state.