Nicholas Bailey
Otsego,MN
Summary
Results-driven Implementation Project Manager committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Analytical professional well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Offering 10 years of vast experience overhauling information technology systems. Communicative leader with proven track record of proactively identifying and resolving problems with creative solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Transformation Project Manager
DRIASI
06.2021 - 01.2024
- Build and maintain client relationships through effective communication
- Developed and executed comprehensive change management plan, including stakeholder engagement, communication strategies, and assisted in training programs, resulting in seamless transition to new business processes and systems
- Oversaw end-to-end delivery of large-scale business process reengineering initiative, achieving reductions in cycle time and improved customer satisfaction ratings
- Conduct cost analysis to estimate project costs and identify opportunities for cost savings through efficiency and quality improvements
- Successfully executed projects within scope and time frame with $100,000 plus budgets
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Negotiated and managed third-party contracts related to project deliverables.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Fostered culture of innovation and creativity within project teams, leading to improved problem-solving capabilities and enhanced outcomes.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Planned, designed, and scheduled phases for large projects.
Implementation Project Manager
The Computer Merchant, Medtronic
08.2018 - 05.2021
- Drove successful implementation of tablet applications (SaaS) for Medtronic field employees and major hospital systems/clients
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Developed and implemented detailed project plans, including timelines, resource allocation, and risk mitigation strategies, resulting in 25% reduction in project delays and cost overruns
- Identified and resolved project bottlenecks by employing proactive problem-solving techniques, resulting in reductions in 15% reduction in project duration and increasing sales team completion percentage
- Facilitated effective communication and collaboration among stakeholders, including clients, vendors, and internal teams, resulting in increases in project efficiency and customer retention
- Managed and consulted over 100 accounts in various stages of deployment, ensuring smooth progress and customer satisfaction
- Scheduled and executed implementations, ensuring successful go-live for clients and field members.
- Enhanced team performance by providing regular feedback, coaching, and mentoring to team members.
- Led technology roadmapping, conducting research, development, and installation according to deployment specifications.
Workforce Management Analyst
DRIASI
11.2016 - 08.2018
- Developed and implemented comprehensive workforce forecasting models and strategies to optimize staffing levels and improve operational efficiency
- Improved employee satisfaction by addressing scheduling concerns and implementing flexible solutions.
- Collaborated with cross-functional teams to define scheduling requirements, ensuring optimal allocation of resources and seamless coordination of work shifts
- Monitored real-time data and generated performance reports to assess workforce productivity, identify areas for improvement, and recommend actionable solutions
- Managed over 17 clients, building client relationships reporting, building call-flows, IVR, and reporting within telephony platforms.
- Conducted comprehensive data analysis to identify opportunities for process improvement in workforce management.
Workforce Management Analyst
Optum Health
08.2013 - 11.2016
- Implemented new over clients and create business contingency plans
- Conducted meetings to inform stakeholders and clients on program performance and improvement plans
- Analyzed data within IEX/Tableau reports and provide technical and business solutions
- Used analytics to ensure consistent methodologies and supported ad hoc analysis for executive members and shareholders.
- Conducted comprehensive data analysis to identify opportunities for process improvement in workforce management.
- Improved employee satisfaction 30% by addressing scheduling concerns and implementing flexible solutions.
Education
AgileScrum Certification -
University of Minnesota - Twin Cities
Minneapolis, MN05.2021
Certified Scrum Product Owner -
University of Minnesota - Twin Cities
Minneapolis, MN02.2021
Greenbelt Certification -
Villanova University
Villanova, PA04.2018
Finance -
Georgia Southern University
Statesboro, GA05.2011
Skills
- Customer Relationship Management
- Proficient in Trello, Jira, Salesforce, Microsoft office 365, Mondaycom, various telephony platforms
- Coaching and Mentoring
- Data Analysis
- Cost reduction and containment
- Influencing skills
- Agile Methodology
- Cross-Functional Collaboration
- New product introductions strategies
- Technical understanding
- SLDC
- Project planning and development
Certification
- Certified Scrum Master, University of Minnesota - May 2021
- Certified Scrum Product Owner, University of Minnesota - February 2021
Timeline
Business Transformation Project Manager
DRIASI
06.2021 - 01.2024
Implementation Project Manager
The Computer Merchant, Medtronic
08.2018 - 05.2021
Workforce Management Analyst
DRIASI
11.2016 - 08.2018
Workforce Management Analyst
Optum Health
08.2013 - 11.2016
AgileScrum Certification -
University of Minnesota - Twin Cities
Certified Scrum Product Owner -
University of Minnesota - Twin Cities
Greenbelt Certification -
Villanova University
Finance -
Georgia Southern University
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