Nicholas Bailey
Los Angeles,CA
Summary
Diligent Sales and Customer Service Professional with a 7+ year track record of expanding sales and ensuring smooth operations. Demonstrated ability to build and manage relationships with clients and improve processes and performance. Specializes in providing outstanding customer service and implementing systems for process optimization. Notable accomplishments in brand awareness increase, issue resolution, and overtime reduction. Academically founded in Business Administration. Resourceful Merchandiser known for high productivity and efficient task completion. Possess specialized skills in inventory management, trend analysis, and visual merchandising. Excel in communication, adaptability, and problem-solving to meet and exceed retail objectives.
Overview
13
13
years of professional experience
Work History
Project Merchandiser
LA Libations
El Segundo, CA
06.2022 - Current
- Working with partner retailers to increase sales working on behalf of food demonstration companies by selling in secondary cold, end and side cap placements, getting orders placed and merchandising products to shelf.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Assisted customers with locating desired items within store locations.
- Created merchandising plans based on customer buying habits and trends in the industry.
Reset Merchandiser
Acosta Sales & Marketing
Arroyo Grande, CA
11.2019 - 06.2022
- Increased sales and productivity by 3%, assembling 15 shippers for clients such as Voortmen, Proctor and Gamble and Min Maid
- Collaborated with store personnel on projects such as inventory control, stocking shelves, and display installation.
- Slash losses and increase sales through the introduction of anti-theft devices
- Gained a 4% bonus by establishing a tracking system used by the General Manager to ship the fishing poles and return shipping labels.
Salesperson
Solstice Green Directory
San Luis Obispo, CA
06.2017 - 04.2019
- Increased sales of print and social media products and services to B2B clients by 5% by successfully obtaining high commissions and supervising the revamp of the social media guidelines
- Expanded brand awareness through management of the company's marketing
- Networked effectively with clients and provided direct sales services
- Managed logistics and delivery of products on time
- Improved the logistics and delivery processes by establishing a weekly inventory count and installing GPS on the trucks in collaboration with the delivery manager
- Obtained a comprehensive understanding of the company's products and services.
Busser
Tahoe Joe's Famous Steak House
San Luis Obispo, CA
01.2017 - 06.2017
- Ensured a high standard of cleanliness of 200 square feet restaurant and served 50+ guests daily
- Managed the development of the website and blog
- Acquired 6 clients per month by coordinating and executing marketing activities, including door-to-door campaign, email campaign, cold calling, and social media outreach
- Reduced unnecessary overtime across the board and increased profits by 3% by assisting the General Manager in tracking and controlling the restaurant's inventory worth $5K+ and introducing a cleaning checklist for staff closing and ending shifts
- Provided outstanding customer service to 10-50 guests per day
- Received 12 5-star reviews for the impeccable service by resolving conflicts and problems efficiently and demonstrating a friendly attitude.
Packer
Tackle Warehouse
San Luis Obispo, CA
05.2016 - 11.2016
- Received and processed 20 poles of return shipping labels on a daily level
- Gained a 4% bonus by establishing a tracking system used by the General Manager to ship the fishing poles and return shipping labels
- Prepared merchandise for floor displays and set up 10 displays per month and 30+ sets of fishing poles, fish oils, and return labels
- Expanded productivity by 5%
- Inspected fishing poles, fish oils, and return labels and ensured the compliance of all products with customer's specifications.
Customer Service Representative/Cashier
Runway Café
San Luis Obispo, CA
08.2014 - 12.2015
- Enabled the retention of 50 customers per month by providing welcoming and personalized interactions with 10 customers a day on average
- Achieved a 90+% customer satisfaction rate by delivering exquisite service, demonstrating a positive attitude, and establishing mutually beneficial relationships.
Customer Service and Processing
Achievement House Main Base
San Luis Obispo, CA
11.2011 - 08.2014
- Processed 100+ donated items per month and maintained accurate records of customer's data and contributions while collecting donations
- Cultivated an environment of exceptional service by handling up to 10 customers monthly
- Enhanced customer satisfaction by 3% by assisting with establishing a reward system in collaboration with the district manager
- Generated sales and charity aimed to fund programs provided to adults with developmental disabilities
- Increased private funding for all 3 programs by 25%.
Education
Associate of Arts in Business Administration -
Cuesta College
San Luis Obispo, CA01-2020
Skills
- Customer Service
- Issue Analysis/Resolution
- Inventory Management
- MS Office
- Logistics Management
- Relationship Development
- Efficiency Improvement
- Verbal & Written Communication
- Sales Management
- Marketing Management
- Customer Retention/Satisfaction
- Cleanliness Standards
- Stock replenishment
- POS
- Stock control
- Vendor Relations
- Pricing and Signage Updates
- Visual displays
- Store maintenance
- In-store support
Websites
Personal Information
Title: SALES & CUSTOMER SERVICE PROFESSIONAL
Volunteer Experience
- Park Aid 2, San Luis Obispo Country Parks, San Luis Obispo, CA, 04/01/19, 11/01/19, Performed Janitorial work and supervised AWP workers for release hours. Managed inventory requirements.
- Volunteer, Botanical Gardens, San Luis Obispo, CA, 11/01/16, 12/01/16, Ensured timely completion of 5 repair and maintenance projects in coordination with fellow work crew members., Improved the collaboration between volunteers by introducing daily project meetings and implementing project tracking systems in collaboration with the center manager. Increased overall productivity by 3%.
- Volunteer, Adventure Club, San Luis Obispo, CA, 08/01/07, 11/01/16, Increased the awareness and visibility of the special needs community by 5% by developing and producing 7 films shown at the San Luis Obispo International Film Festival and Palm Theater.
Timeline
Project Merchandiser
LA Libations
06.2022 - Current
Reset Merchandiser
Acosta Sales & Marketing
11.2019 - 06.2022
Salesperson
Solstice Green Directory
06.2017 - 04.2019
Busser
Tahoe Joe's Famous Steak House
01.2017 - 06.2017
Packer
Tackle Warehouse
05.2016 - 11.2016
Customer Service Representative/Cashier
Runway Café
08.2014 - 12.2015
Customer Service and Processing
Achievement House Main Base
11.2011 - 08.2014
Associate of Arts in Business Administration -
Cuesta College
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