Nicholas Baine
Gainesville,United States
Summary
Dynamic Payroll Director with over 9 years of experience in overseeing Payroll and HR operations in the U.S. and Canada. Expertise in enhancing operational efficiency through strategic initiatives and superior client relationship management. Known for cultivating strong partnerships that contribute to business growth and enhance client retention. Aiming to leverage these skills to drive further success within a forward-thinking organization.
Overview
12
12
years of professional experience
Work History
Department Manager - Payroll
Jacksonville Transportation Authority
02.2024 - Current
- Directed data entry, payroll processing, tax corrections and paycheck distribution using Oracle, ADP, Hastus and Kronos.
- Ensured compliance with state and local tax regulations during union payroll processing.
- Developed strong partnerships with HR and Finance departments.
- Developed comprehensive payroll processes to enhance efficiency and organization.
- Established a 24-hour response time protocol for efficient inquiry resolution.
- Ensured accuracy of payroll and tax records.
- Proposed strategic modifications based on system analysis findings.
- Managed integration of Oracle Time and Labor with Kronos and ADP environments.
- Resolved complex payroll tax issues for union employees.
- Provided training for new employees about procedures.
Payroll Director US and Canada
LHH
05.2022 - 12.2023
- Enhanced documentation and disbursal for over 10,000 colleagues across North America and Canada.
- Transitioned HRIS platform from ADP WFN Payroll to SAP in collaboration with HR VP.
- Oversaw tax compliance for both US and Canada in line with regulatory standards.
- Oversaw payroll and tax reporting compliance with regulatory bodies.
- Conducted comprehensive management of state and local tax setup within the ADP Tax and Smart Compliance system.
- Managed year-end payroll correction processes, ensuring accuracy in the preparation of W-2 C forms.
- Directed ongoing compliance efforts to maintain synchronized data between SAP and ADP WFN systems.
- Maintained accuracy of company-wide payroll taxes in accordance with federal, state, provincial, and local regulations.
- Cultivated partnerships with diverse teams to streamline payroll efficiency.
- Managed external payroll for 500 contracted vendors and expats.
- Worked with client payroll vendor (ADP) to implement new software (SAP).
- Strategized future system enhancements to align with evolving legislative requirements.
CEO- Owner
HCM Titans
10.2019 - 04.2022
- Spearheaded the strategic expansion of small business service offerings, catapulting HCM Titans into new markets and establishing a formidable presence in the HRIS implementation consulting sector
- Provided expert consultation on ADP contracts for critical positions such as Payroll Manager, Time and Labor Manager, HR Manager, Tax Manager and Project Manager, contributing to seamless operational continuity
- Managed complex tax situations, dating back multiple years, using ADP Master Tax and ADP Smart Compliance
- Cultivated enduring client relationships by adeptly discerning their unique requirements and delivering customized solutions, fostering trust and loyalty
- Collaborated seamlessly with ADP Professional Advisor teams to expedite client services and ensure swift turnaround on implementations, enhancing overall client satisfaction
- Supervised a proficient team of payroll professionals, collectively managing the processing of weekly, biweekly, and semi-monthly payrolls
- Served as the primary liaison for clients throughout the ADP Workforce Now (WFN) implementation process, fostering clear communication and nurturing strong client partnerships
- Project Managed both internal and external implementation teams, overseeing project execution and ensuring alignment with client objectives
- Conducted regular status meetings and comprehensive progress reviews, proactively engaging clients and ensuring transparency throughout the implementation journey
- Coordinated closely with technical teams and ADP experts to orchestrate the seamless integration of ADP payroll solutions into client systems, optimizing operational efficiency
- Anticipated and resolved implementation challenges proactively, minimizing disruptions and upholding unparalleled levels of client satisfaction
Service Support Specialist II
ADP
07.2016 - 04.2019
- Served as the Subject Matter Expert for multi-team payroll escalations.
- Managed payroll processing for AutoPay clients with Workforce Now Global Enterprise Solutions (GES).
- Led Multi-State Payroll, Tax, and HR teams to operational excellence.
- Worked with Implementation teams to ensure smooth client onboarding.
- Addressed client queries related to Tax and Smart Compliance.
- Led cross-training initiative for ADP Vantage HCM rollout.
- Managed high-stakes projects with stringent deadlines for calculation updates and troubleshooting.
- Directed tax registrations for client accounts to ensure adherence to legal frameworks.
- Oversaw HR and Payroll teams, each consisting of 12 members.
- Facilitated effective team communication to enhance project outcomes.
Retirement-Credit Services Specialist
Pershing LLC (BNY Mellon)
Lake Mary
10.2012 - 02.2016
- Functioned as the primary liaison between clients and internal partners to supervise client installation and termination processes.
- Documented new departmental requirements and procedures.
- Utilized Master Tax system to compute penalties and payouts for client accounts.
- Managed cash flow notifications and reporting requirements with precision.
- Handled inquiries efficiently while providing top-tier operational assistance to retail clients.
- Provided expert guidance on tax law and account portability.
- Facilitated liaison between internal departments for timely and accurate servicing of client needs.
Education
Business Administrations -
Flagler College
St. Augustine04.2012
Skills
- ADP WFN
- Vantage
- Dominion Payroll
- Ceridian Payroll
- Deltek/Costpoint
- Paycor Payroll
- Bamboo HR
- Paycom Payroll
- Paylocity Payroll
- Oracle HCM
- Paychex Payroll
Timeline
Department Manager - Payroll
Jacksonville Transportation Authority
02.2024 - Current
Payroll Director US and Canada
LHH
05.2022 - 12.2023
CEO- Owner
HCM Titans
10.2019 - 04.2022
Service Support Specialist II
ADP
07.2016 - 04.2019
Retirement-Credit Services Specialist
Pershing LLC (BNY Mellon)
10.2012 - 02.2016
Business Administrations -
Flagler College
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