Nicholas Balderama

Assistant Store Manager

The Home Depot Inc

04.2016 - Current

Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
Streamlined store operations for increased efficiency through regular review and improvement of processes.
Boosted sales performance with targeted marketing strategies and promotions.
Managed inventory levels, ensuring optimal stock availability and minimizing overstock situations.
Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
Managed vendor relationships to ensure timely delivery of products and maintain strong lines of communication between all parties involved in the supply chain process.
Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Created and maintained safe and secure work environments for employees.